Difference between revisions of "Non-profit Apprenticeship"
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== Basic Info == | == Basic Info == | ||
| − | + | The Non Profit Apprenticeship (NPA) program at Free Geek is designed to provide capable individuals with relevant experience to succeed in the non-profit world. These apprenticeships are a great opportunity to gain experience: | |
* in a hands-on teaching environment | * in a hands-on teaching environment | ||
* coordinating a diversity and large number of volunteers | * coordinating a diversity and large number of volunteers | ||
* collaborating with others to improve processes and make volunteers even happier | * collaborating with others to improve processes and make volunteers even happier | ||
* working at a busy non-profit | * working at a busy non-profit | ||
| − | + | Each apprentice cross-trains at the Front Desk, Hardware Donations, Prebuild, and Recycling, and works together with the other apprentices to improve these areas collaboratively. | |
| − | ==Responsibilities== | + | == Responsibilities == |
| − | + | === General Responsibilities for All Areas === | |
| + | * Train, supervise, coordinate, and motivate volunteers | ||
| + | * Give tours to potential volunteers | ||
| + | * Learn about Free Geek's programs to accurately field questions | ||
| + | * Proactively communicate with other Free Geek staff, especially other apprentices, and volunteers about the needs of all areas | ||
| + | * Attend NPA committee and Front Desk committee meetings, rotating through facilitator and scribe roles | ||
| + | * Keep abreast of relevant (and frequent) emails | ||
| + | * Help keep areas in line with Free Geek philosophy and capabilities | ||
| + | * Undergo intensive initial training | ||
| + | * Assist in training your replacement at the end of your apprenticeship | ||
| + | |||
| + | === Front Desk Area === | ||
* Greet visitors | * Greet visitors | ||
| − | |||
* Answer a multi-line phone, check & relay messages to appropriate places | * Answer a multi-line phone, check & relay messages to appropriate places | ||
| − | |||
* Accept & process donations | * Accept & process donations | ||
| − | |||
* Perform data entry | * Perform data entry | ||
* Use a cash register | * Use a cash register | ||
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* Make reminder calls to volunteers for upcoming classes | * Make reminder calls to volunteers for upcoming classes | ||
* Prioritize lobby visitors appropriately | * Prioritize lobby visitors appropriately | ||
| − | |||
* Print volunteer handouts daily | * Print volunteer handouts daily | ||
| − | * Take on additional daily tasks as necessary | + | * Maintain a steady stream of available coffee for volunteers |
| − | + | * Take on additional daily tasks at Front Desk as necessary | |
| − | |||
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| − | + | === Hardware Donations Area === | |
| − | * Manage flow of gizmos through the hardware donations receiving area | + | * Manage flow of gizmos through the hardware donations receiving area |
| − | * Teach Adoption volunteers basic intake procedures | + | * Teach Adoption volunteers basic intake procedures |
| − | + | * Ensure that Hardware Donations is well integrated with Free Geeks production and sales areas | |
| − | |||
| − | * Ensure that | ||
| − | |||
| − | |||
| − | |||
| − | + | === Prebuild Area === | |
| − | + | * Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed (we will train you) | |
| − | * Teach | ||
| − | |||
| − | |||
| − | |||
* Schedule volunteer shifts accurately | * Schedule volunteer shifts accurately | ||
| − | |||
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| − | + | === Recycling Area === | |
| − | + | * Help keep Recycling area clean and free of obstructions | |
| − | * Help keep Recycling area clean | + | * Ensure that volunteers are safely disassembling gizmos |
| − | * Communicate with | + | * Communicate with Hardware Donations throughout the day |
* Identify and act on priorities in recycling flow | * Identify and act on priorities in recycling flow | ||
* Assist in setting up pick-ups and deliveries with e-waste vendors | * Assist in setting up pick-ups and deliveries with e-waste vendors | ||
| − | * Unload and load trucks as needed (after forklift training) | + | ''* Unload and load trucks as needed (after forklift training)'' |
* Assist in warehouse management | * Assist in warehouse management | ||
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==Required Skills== | ==Required Skills== | ||
| − | + | * Be able to maintain a positive and professional attitude at all times in a sometimes chaotic environment | |
| − | * | + | * Experience coordinating and/or instructing people |
| − | * | ||
* Aptitude for and enjoyment of helping people | * Aptitude for and enjoyment of helping people | ||
| − | * | + | * Interest in non-profit operations and management |
| + | * Strong organizational skills (you like to put stuff in order) | ||
| + | * Communicate, fluently, in English | ||
* Good interpersonal skills | * Good interpersonal skills | ||
* Self-motivated and takes initiative | * Self-motivated and takes initiative | ||
| − | * Proficiency with using e-mail and Internet | + | * Proficiency with using e-mail and Internet |
| + | * Ability to learn Free Geek documentation tools (RT and wiki) | ||
* Comfortable with and capable of coordinating others | * Comfortable with and capable of coordinating others | ||
| − | * | + | * Be reliable & on-time |
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* Detail-oriented | * Detail-oriented | ||
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* Able to lift and carry at least 50 pounds on a regular basis | * Able to lift and carry at least 50 pounds on a regular basis | ||
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| − | + | ==Extra Credit== | |
| − | + | * Interest in e-waste recycling practices | |
| − | + | * Money-handling experience | |
| − | + | * Fluency in another language | |
| − | * Interest in e-waste recycling practices | + | * Warehouse experience |
| − | * | + | ''* Forklift experience, but will train'' |
| − | * | ||
| − | * Forklift experience | ||
| − | |||
| − | + | ==In Addition== | |
The ideal candidate will be able to work well under stress in a somewhat chaotic setting and maintain a positive attitude. The candidate will not be afraid to ask questions, and will be able to remain flexible as Free Geek grows and changes. | The ideal candidate will be able to work well under stress in a somewhat chaotic setting and maintain a positive attitude. The candidate will not be afraid to ask questions, and will be able to remain flexible as Free Geek grows and changes. | ||
| + | |||
| + | [[Category: HR]] | ||
| + | [[Category: Job Descriptions]] | ||
Revision as of 15:19, 19 November 2009
Basic Info
The Non Profit Apprenticeship (NPA) program at Free Geek is designed to provide capable individuals with relevant experience to succeed in the non-profit world. These apprenticeships are a great opportunity to gain experience:
- in a hands-on teaching environment
- coordinating a diversity and large number of volunteers
- collaborating with others to improve processes and make volunteers even happier
- working at a busy non-profit
Each apprentice cross-trains at the Front Desk, Hardware Donations, Prebuild, and Recycling, and works together with the other apprentices to improve these areas collaboratively.
Responsibilities
General Responsibilities for All Areas
- Train, supervise, coordinate, and motivate volunteers
- Give tours to potential volunteers
- Learn about Free Geek's programs to accurately field questions
- Proactively communicate with other Free Geek staff, especially other apprentices, and volunteers about the needs of all areas
- Attend NPA committee and Front Desk committee meetings, rotating through facilitator and scribe roles
- Keep abreast of relevant (and frequent) emails
- Help keep areas in line with Free Geek philosophy and capabilities
- Undergo intensive initial training
- Assist in training your replacement at the end of your apprenticeship
Front Desk Area
- Greet visitors
- Answer a multi-line phone, check & relay messages to appropriate places
- Accept & process donations
- Perform data entry
- Use a cash register
- Process till at the end of the day
- Schedule volunteer shifts accurately
- Make reminder calls to volunteers for upcoming classes
- Prioritize lobby visitors appropriately
- Print volunteer handouts daily
- Maintain a steady stream of available coffee for volunteers
- Take on additional daily tasks at Front Desk as necessary
Hardware Donations Area
- Manage flow of gizmos through the hardware donations receiving area
- Teach Adoption volunteers basic intake procedures
- Ensure that Hardware Donations is well integrated with Free Geeks production and sales areas
Prebuild Area
- Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed (we will train you)
- Schedule volunteer shifts accurately
Recycling Area
- Help keep Recycling area clean and free of obstructions
- Ensure that volunteers are safely disassembling gizmos
- Communicate with Hardware Donations throughout the day
- Identify and act on priorities in recycling flow
- Assist in setting up pick-ups and deliveries with e-waste vendors
* Unload and load trucks as needed (after forklift training)
- Assist in warehouse management
Required Skills
- Be able to maintain a positive and professional attitude at all times in a sometimes chaotic environment
- Experience coordinating and/or instructing people
- Aptitude for and enjoyment of helping people
- Interest in non-profit operations and management
- Strong organizational skills (you like to put stuff in order)
- Communicate, fluently, in English
- Good interpersonal skills
- Self-motivated and takes initiative
- Proficiency with using e-mail and Internet
- Ability to learn Free Geek documentation tools (RT and wiki)
- Comfortable with and capable of coordinating others
- Be reliable & on-time
- Detail-oriented
- Able to lift and carry at least 50 pounds on a regular basis
Extra Credit
- Interest in e-waste recycling practices
- Money-handling experience
- Fluency in another language
- Warehouse experience
* Forklift experience, but will train
In Addition
The ideal candidate will be able to work well under stress in a somewhat chaotic setting and maintain a positive attitude. The candidate will not be afraid to ask questions, and will be able to remain flexible as Free Geek grows and changes.