Volunteer Desk Checklist

Area Opener: _________________ Date: _________________

Volunteer Desk Pre-Opening Tasks	Initials
If you're the first one here, make coffee.
Review phone messages. Return calls, send messages to staff as needed, check schedule sheet and record cancellations as needed.
Make reminder calls for Adoption Classes.
Make reminder calls for monthly classes.
Make reminder calls for Hardware ID sessions.
Make reminder calls for Command Line classes.
Check your email for "frontdesk@..." messages. Make calls & edit schedule accordingly.
Wait until just before we open (~10:50 am) to print the daily staff schedule. Color code: prebuild (pink), recycling (green) and hardware donations (yellow).

Volunteer Desk Closing Tasks	Initials
Put previous day's staff schedule (3-hole punch, 1st) into notebook
Put previous day's volunteer schedules (3-hole punch, 1st) into notebook
Put pens, pencils, scissors, etc. back where they belong.
Take cups, plates, and food from front desk area to kitchen.
Put all binders back where they belong.
Turn off both computers.
Wipe coffee table; rinse coffee pot (if there is leftover coffee, put the remainder in the thermos)

Area Closer: ________________

Volunteer Desk Afternoon Tasks	Initials
Check to see if there are any new phone messages; return phone calls.
Check and add printer paper if needed.
Make the afternoon batch of coffee (just do a half pot if it's a slow day).
Ensure the scheduled 5 pm tour guide is available.
Check filing cabinet: print Volunteer Applications, Orientation Packets, and Group Volunteering forms as needed.
Check filing cabinet: print Free Geek Brochures as needed.
Check filing cabinet: print Adoption and Build Info Sheets as needed.
Check filing cabinet: print Tech Support forms as needed.
Check white volunteer cards: notify Valerie if we are almost out of them.
Check coffee supplies. Notify Valerie or Liane when low - do not wait until you are out. There is a lag time.
Wednesday afternoon: print two weeks worth of schedule pages for Pre-Build and Build. Before you put them out, check with Ali (laptops), Sergio (Macs), and Vagrant (server build) to block off times for their respective area.
Wednesday afternoon: print out pre-assigned groups from wiki. Before you put them on the clipboard, get two weeks worth of adoption schedule pages (legal-sized; kept in bottom drawer of the filing cabinet) and fill them into the schedule. See wiki: Group Volunteering Policy for more info or talk to Darryl.
Wednesday afternoon: print out enough Adoption Class pages (8) and Command Line Class pages for the next two weeks. Use the Room Use Calendar link (look on the left-side of main wiki page) to fill in the information.