Difference between revisions of "User:Scott/23"
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| Line 21: | Line 21: | ||
User reports | User reports | ||
Stack of printouts | Stack of printouts | ||
| − | =Quality Check “Test Pattern” | + | =Run from Printer= |
| − | + | ==Quality Check “Test Pattern”== | |
===Toner & Ink?=== | ===Toner & Ink?=== | ||
Clean print heads | Clean print heads | ||
| Line 30: | Line 30: | ||
Selected from correct paper tray? | Selected from correct paper tray? | ||
Right paper weight? | Right paper weight? | ||
| − | + | =Garbage printout= | |
Wrong printer driver | Wrong printer driver | ||
Physical cable issue | Physical cable issue | ||
| Line 38: | Line 38: | ||
Go to printer and Faxes | Go to printer and Faxes | ||
Rt clk on properties | Rt clk on properties | ||
| − | + | =Application Problem= | |
Self Test Works | Self Test Works | ||
Application Does Not | Application Does Not | ||
| − | + | =No Connectivity= | |
Spooling service problem? | Spooling service problem? | ||
Clear queue | Clear queue | ||
Restart Print Spooler | Restart Print Spooler | ||
IP address | IP address | ||
| − | + | =Service Documentation= | |
Is this a recurring problem | Is this a recurring problem | ||
When last serviced | When last serviced | ||
Revision as of 01:20, 29 October 2011
Alltech Home Page -------------------------------- Home Page user:scott AllTech user:scott/22 Printers user:scott/23
Recycle Printer
Identifying Symptoms
Define and isolate the problem
Software vs. Hardware Driver Connectivity Printer
Device Error Codes
Out of memory error
Computer error messages
Event log User reports Stack of printouts
Run from Printer
Quality Check “Test Pattern”
Toner & Ink?
Clean print heads Photo sensitive drum? Fusing process?
Paper?
Selected from correct paper tray? Right paper weight?
Garbage printout
Wrong printer driver Physical cable issue
Print out Driver and Port Settings
From Printer and Faxes Properties Shows driver and port settings Go to printer and Faxes Rt clk on properties
Application Problem
Self Test Works Application Does Not
No Connectivity
Spooling service problem? Clear queue Restart Print Spooler IP address
Service Documentation
Is this a recurring problem When last serviced
Vendor Forum
Do other people experience this problem?
Diagnostic tools
Vendor specific Download from web site LiveCD Web-based utilities Built into the printer
Wired or wireless?
Blurry print out - Line on the printer – garbled – no printout
Is printer showing a message? Computer popping up messages? Event log? Print test page from windows operating system