Difference between revisions of "TS Tickets Survey"
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Revision as of 11:42, 9 December 2011
Results of broad searches through tech support RT to see the relationships between what we deal with.
Very Rough searches, can be easily tweaked but these will give us an overview. Searches also cover all tickets in the Tech Support queue (7 years worth)
Search titles of tickets for one or more of the following terms: video graphics display screen monitor
413 tickets
Internet/network
Search terms: internet network modem connection
538 Tickets
User Interface
Terms: panel interface cursor key keyboard mouse
165 Tickets
134 without the word key, which may have brought in some other tickets
Boot/Startup
Terms: boot
336 Tickets This one is a little iffy because some refer to booting up the bios, others to starting ubuntu, and it looks like more yet to just starting the interface.
All to give us a very rough idea of what we deal with, with more specific search parameters I think we could find more. This obviously doesn't represent all 7000+ tickets