Difference between revisions of "Processing credit cards"
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== Basic sale or donation == | == Basic sale or donation == | ||
− | + | This is what will happen during a normal transaction. | |
− | + | ||
+ | # Display should say "FREE GEEK". If not, hit the CLEAR button | ||
+ | # Get the credit card from the customer. | ||
+ | # Slide card with magnetic stripe to the outside (right) | ||
+ | # Enter amount without decimals. | ||
+ | #* ''For instance enter $15.75 as 1575'' | ||
+ | # Hit the blue ENTER key | ||
+ | # Wait for system to complete receipt. This could take a little time. | ||
+ | #* Use this time to ask if they want an itemized (FGdb) receipt | ||
+ | #* ''(Do not actually complete the sale in the database until the credit card transaction has cleared.)'' | ||
+ | #* ''(Do not return the credit card to the customer yet.)'' | ||
+ | # The credit card machine will print out a two layer receipt for the customer to sign. (Don't tear it off until you see the signature line.) | ||
+ | # Finish FGdb transaction and print itemized receipt if desired. | ||
+ | # Have the customer sign the receipt. | ||
+ | # Compare signature to back of credit card. | ||
+ | # Give customer the credit card and '''yellow''' copy of the receipt. | ||
+ | # Put white copy of receipt with checks in drawer. | ||
+ | # Press CLEAR button to get back to main screen. | ||
+ | |||
+ | NOTES: | ||
+ | * We are imposing a $5.00 minimum on all transactions. | ||
+ | * If we the phone line is in use you will have to wait longer. This could happen if: | ||
+ | ** We are sending or receiving a fax | ||
+ | ** The other till is conducting a credit card transaction | ||
+ | ** Tech Support is testing a modem | ||
+ | * Talk to Richard or Michael for questions. | ||
+ | |||
+ | QUESTIONS: | ||
+ | * What if paper jams? Can we reprint transactions? | ||
+ | * What if we make a mistake? | ||
+ | * What if card is unauthorized? | ||
+ | * What if people want cash back? | ||
== End of the day procedure == | == End of the day procedure == |
Revision as of 12:37, 2 November 2006
Basic sale or donation
This is what will happen during a normal transaction.
- Display should say "FREE GEEK". If not, hit the CLEAR button
- Get the credit card from the customer.
- Slide card with magnetic stripe to the outside (right)
- Enter amount without decimals.
- For instance enter $15.75 as 1575
- Hit the blue ENTER key
- Wait for system to complete receipt. This could take a little time.
- Use this time to ask if they want an itemized (FGdb) receipt
- (Do not actually complete the sale in the database until the credit card transaction has cleared.)
- (Do not return the credit card to the customer yet.)
- The credit card machine will print out a two layer receipt for the customer to sign. (Don't tear it off until you see the signature line.)
- Finish FGdb transaction and print itemized receipt if desired.
- Have the customer sign the receipt.
- Compare signature to back of credit card.
- Give customer the credit card and yellow copy of the receipt.
- Put white copy of receipt with checks in drawer.
- Press CLEAR button to get back to main screen.
NOTES:
- We are imposing a $5.00 minimum on all transactions.
- If we the phone line is in use you will have to wait longer. This could happen if:
- We are sending or receiving a fax
- The other till is conducting a credit card transaction
- Tech Support is testing a modem
- Talk to Richard or Michael for questions.
QUESTIONS:
- What if paper jams? Can we reprint transactions?
- What if we make a mistake?
- What if card is unauthorized?
- What if people want cash back?
End of the day procedure
- See also Beancounting.
- Remember to record the total amount processed via credit and debit cards on the end of shift form.