Processing credit cards

Basic sale or donation

This is what will happen during a normal transaction.

1. Display should say "FREE GEEK". If not, hit the CLEAR button
2. Get the credit card from the customer.
3. Slide card with magnetic stripe to the outside (right)
4. Enter amount without decimals.
   • For instance enter $15.75 as 1575
5. Hit the blue ENTER key
6. Wait for system to complete receipt. This could take a little time.
   • Use this time to ask if they want an itemized (FGdb) receipt
   • (Do not actually complete the sale in the database until the credit card transaction has cleared.)
   • (Do not return the credit card to the customer yet.)
7. The credit card machine will print out a two layer receipt for the customer to sign. (Don't tear it off until you see the signature line.)
8. Finish FGdb transaction and print itemized receipt if desired.
9. Have the customer sign the receipt.
10. Compare signature to back of credit card.
11. Give customer the credit card and yellow copy of the receipt.
12. Put white copy of receipt with checks in drawer.
13. Press CLEAR button to get back to main screen.

NOTES:

• We are imposing a $5.00 minimum on all transactions.
• If we the phone line is in use you will have to wait longer. This could happen if:
  • We are sending or receiving a fax
  • The other till is conducting a credit card transaction
  • Tech Support is testing a modem
• Talk to Richard or Michael for questions.

QUESTIONS:

• What if paper jams? Can we reprint transactions?
• What if we make a mistake?
• What if card is unauthorized?
• What if people want cash back?

End of the day procedure

(Untested)

• See also Beancounting.
• Remember to record the total amount processed via credit and debit cards on the end of shift form.