Difference between revisions of "Processing credit cards"
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# Get the credit card from the customer. | # Get the credit card from the customer. | ||
# Slide card with magnetic stripe to the outside (right) | # Slide card with magnetic stripe to the outside (right) | ||
− | # Enter amount without decimals | + | # Enter amount without decimals and then hit the blue ENTER key |
− | #* ''For instance enter $15.75 as 1575'' | + | #* ''For instance enter $15.75 as 1575 ENTER'' |
− | |||
# Wait for system to complete receipt. This could take a little time. | # Wait for system to complete receipt. This could take a little time. | ||
#* Use this time to ask if they want an itemized (FGdb) receipt | #* Use this time to ask if they want an itemized (FGdb) receipt | ||
− | #* '' | + | #* ''Do not actually complete the sale in the database until the credit card transaction has cleared.'' |
− | #* '' | + | #* ''Do not return the credit card to the customer yet.'' |
# The credit card machine will print out a two layer receipt for the customer to sign. (Don't tear it off until you see the signature line.) | # The credit card machine will print out a two layer receipt for the customer to sign. (Don't tear it off until you see the signature line.) | ||
− | # Finish FGdb transaction and print itemized receipt if desired. | + | # Finish FGdb transaction (and print itemized receipt if desired). |
# Have the customer sign the receipt. | # Have the customer sign the receipt. | ||
# Compare signature to back of credit card. | # Compare signature to back of credit card. | ||
− | # Give customer the credit card and | + | # Give customer the credit card and ''yellow'' copy of the receipt. |
# Put white copy of receipt with checks in drawer. | # Put white copy of receipt with checks in drawer. | ||
# Press CLEAR button to get back to main screen. | # Press CLEAR button to get back to main screen. | ||
− | |||
== End of the day procedure == | == End of the day procedure == |
Revision as of 13:47, 2 November 2006
Basic sale or donation
This is what will happen during a normal transaction.
- Display should say "FREE GEEK". If not, hit the CLEAR button
- Get the credit card from the customer.
- Slide card with magnetic stripe to the outside (right)
- Enter amount without decimals and then hit the blue ENTER key
- For instance enter $15.75 as 1575 ENTER
- Wait for system to complete receipt. This could take a little time.
- Use this time to ask if they want an itemized (FGdb) receipt
- Do not actually complete the sale in the database until the credit card transaction has cleared.
- Do not return the credit card to the customer yet.
- The credit card machine will print out a two layer receipt for the customer to sign. (Don't tear it off until you see the signature line.)
- Finish FGdb transaction (and print itemized receipt if desired).
- Have the customer sign the receipt.
- Compare signature to back of credit card.
- Give customer the credit card and yellow copy of the receipt.
- Put white copy of receipt with checks in drawer.
- Press CLEAR button to get back to main screen.
End of the day procedure
(Untested)
- Display should say "FREE GEEK". If not, hit the CLEAR button
- Hit the blue FUNCTION key
- Hit the 3 (LOCAL REVIEW) and the blue ENTER key
- Hit the 1 (PRINT) and the blue ENTER key
- Hit the 1 (DETAIL) and the blue ENTER key
- Machine will print out a report.
- Find the NET amount and record it on the end of shift form.
Refunds, mistakes, and other miscellaneous transactions
Notes
- We are imposing a $5.00 minimum on all transactions.
- If we the phone line is in use you will have to wait longer. This could happen if:
- We are sending or receiving a fax
- The other till is conducting a credit card transaction
- Tech Support is testing a modem
- Talk to Richard or Michael for questions.
Questions
- What if paper jams? Can we reprint transactions?
- What if we make a mistake?
- What if card is unauthorized?
- What if people want cash back?