Difference between revisions of "Ombudsman schedule"
| Line 22: | Line 22: | ||
* Jan 2009 -- Tony | * Jan 2009 -- Tony | ||
* Feb 2009 -- Ali | * Feb 2009 -- Ali | ||
| − | * Mar 2009 -- Dave | + | * Mar 2009 -- Dave |
| − | * Apr 2009 -- Laurel | + | * Apr 2009 -- Laurel</s> |
* May 2009 -- Richard | * May 2009 -- Richard | ||
* Jun 2009 -- Ali | * Jun 2009 -- Ali | ||
| Line 29: | Line 29: | ||
* Aug 2009 -- Laurel | * Aug 2009 -- Laurel | ||
* Sep 2009 -- Richard | * Sep 2009 -- Richard | ||
| + | |||
| + | == Announcement letter == | ||
| + | Send to regulars@ and paidworkers@ | ||
| + | |||
| + | What does the Ombudsman do? | ||
| + | |||
| + | There will be one specific person each month who will act as | ||
| + | Ombudsman, although, essentially, all HR members are Ombudspeople. | ||
| + | For the month of XXX, YYY is the primary Ombudsman. | ||
| + | |||
| + | What this means: when someone has a complaint against Free Geek the | ||
| + | designated ombudsman will: | ||
| + | |||
| + | * be responsible for making sure the complainer knows where to | ||
| + | * direct their complaint (usually to the HR list) | ||
| + | * follow up with the complaint. | ||
| + | |||
| + | For example, if someone comes to the Front Desk with a | ||
| + | complaint about something that happened in the Thrift Store, | ||
| + | the Front Desk staff can call the ombudsman up front and | ||
| + | he/she will deal with the person (probably directing them to | ||
| + | send an email to HR or something similar for documentation | ||
| + | purposes). Afterwards, the ombudsman will corroborate said | ||
| + | complainer's story with the Thrift Store and take it from | ||
| + | there (maybe we'll have to discuss it in HR, maybe the | ||
| + | complainer is a wackadoo, maybe Mercury is in retrograde, | ||
| + | etc.). | ||
| + | |||
| + | If the Ombudsman is unavailable (i.e. in the midst of doing | ||
| + | tech support, teaching a class, away from the building) then | ||
| + | any other HR member can serve as temporary Ombudsman. To | ||
| + | clarify, this does not mean that the Ombudsman will be | ||
| + | responsible for handling all volunteer issues or minor | ||
| + | complaints that are dealt with on the floor on a daily basis. | ||
| + | |||
| + | (Note: If a complaint is involves the current Ombudsman, then | ||
| + | a different person who is on the HR Committee should be called | ||
| + | instead and will act as an alternate ombudsman). | ||
[[Category: HR]] | [[Category: HR]] | ||
Revision as of 08:59, 5 May 2009
Free Geek Ombudsman is a role that is shared by HR. Each month an HR member takes on this responsibility. If the ombudsman is not present or unable to take a complaint, another HR member should be tapped to take the information.
What does this person do?
There will be one specific person each month who will act as Ombudsman, although, essentially, all HR members are Ombudspeople.
What this means: when someone has a complaint against Free Geek the designated ombudsman will:
- be responsible for making sure the complainer knows where to direct their complaint (usually to the HR list)
- follow up with the complaint.
For example, if someone comes to the Front Desk with a complaint about something that happened in the Thrift Store, the Front Desk staff can call the ombudsman up front and he/she will deal with the person (probably directing them to send an email to HR or something similar for documentation purposes). Afterwards, the ombudsman will corroborate said complainer's story with the Thrift Store and take it from there (maybe we'll have to discuss it in HR, maybe the complainer is a wackadoo, maybe Mercury is in retrograde, etc.).
If the Ombudsman is unavailable (i.e. in the midst of doing tech support, teaching a class, away from the building) then any other HR member can serve as temporary Ombusdman. To clarify, this does not mean that the Ombudsman will be responsible for handling all volunteer issues or minor complaints that are dealt with on the floor on a daily basis.
(Note: If a complaint is involves the current Ombudsman, then a different person who is on the HR Committee should be called instead and will act as an alternate ombudsman).
The schedule
Sep 2008 -- Ali- Oct 2008 -- Dave
- Nov 2008 -- Laurel
- Dec 2008 -- Richard
- Jan 2009 -- Tony
- Feb 2009 -- Ali
- Mar 2009 -- Dave
Apr 2009 -- Laurel- May 2009 -- Richard
- Jun 2009 -- Ali
- Jul 2009 -- Dave
- Aug 2009 -- Laurel
- Sep 2009 -- Richard
Announcement letter
Send to regulars@ and paidworkers@
What does the Ombudsman do?
There will be one specific person each month who will act as Ombudsman, although, essentially, all HR members are Ombudspeople. For the month of XXX, YYY is the primary Ombudsman.
What this means: when someone has a complaint against Free Geek the designated ombudsman will:
* be responsible for making sure the complainer knows where to * direct their complaint (usually to the HR list) * follow up with the complaint.
For example, if someone comes to the Front Desk with a complaint about something that happened in the Thrift Store, the Front Desk staff can call the ombudsman up front and he/she will deal with the person (probably directing them to send an email to HR or something similar for documentation purposes). Afterwards, the ombudsman will corroborate said complainer's story with the Thrift Store and take it from there (maybe we'll have to discuss it in HR, maybe the complainer is a wackadoo, maybe Mercury is in retrograde, etc.).
If the Ombudsman is unavailable (i.e. in the midst of doing tech support, teaching a class, away from the building) then any other HR member can serve as temporary Ombudsman. To clarify, this does not mean that the Ombudsman will be responsible for handling all volunteer issues or minor complaints that are dealt with on the floor on a daily basis.
(Note: If a complaint is involves the current Ombudsman, then a different person who is on the HR Committee should be called instead and will act as an alternate ombudsman).