Difference between revisions of "Non-profit Apprenticeship"
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* collaborating with others to improve processes and make volunteers even happier | * collaborating with others to improve processes and make volunteers even happier | ||
* working at a busy non-profit | * working at a busy non-profit | ||
| − | Each apprentice cross-trains at the Front Desk, Hardware Donations, Prebuild | + | Each apprentice cross-trains at the Front Desk, Hardware Donations, and Prebuild, and works together with the other apprentices to improve these areas collaboratively. |
== Responsibilities == | == Responsibilities == | ||
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* Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed (we will train you) | * Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed (we will train you) | ||
* Schedule volunteer shifts accurately | * Schedule volunteer shifts accurately | ||
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==Required Skills== | ==Required Skills== | ||
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==Extra Credit== | ==Extra Credit== | ||
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* Money-handling experience | * Money-handling experience | ||
* Fluency in another language | * Fluency in another language | ||
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==In Addition== | ==In Addition== | ||
Revision as of 15:40, 19 November 2009
Basic Info
The Non Profit Apprenticeship (NPA) program at Free Geek is designed to provide capable individuals with relevant experience to succeed in the non-profit world. These apprenticeships are a great opportunity to gain experience:
- in a hands-on teaching environment
- coordinating a diversity and large number of volunteers
- collaborating with others to improve processes and make volunteers even happier
- working at a busy non-profit
Each apprentice cross-trains at the Front Desk, Hardware Donations, and Prebuild, and works together with the other apprentices to improve these areas collaboratively.
Responsibilities
General Responsibilities for All Areas
- Train, supervise, coordinate, and motivate volunteers
- Give tours to potential volunteers
- Learn about Free Geek's programs to accurately field questions
- Proactively communicate with other Free Geek staff, especially other apprentices, and volunteers about the needs of all areas
- Attend NPA committee and Front Desk committee meetings, rotating through facilitator and scribe roles
- Keep abreast of relevant (and frequent) emails
- Help keep areas in line with Free Geek philosophy and capabilities
- Undergo intensive initial training
- Assist in training your replacement at the end of your apprenticeship
Front Desk Area
- Greet visitors
- Answer a multi-line phone, check & relay messages to appropriate places
- Accept & process donations
- Perform data entry
- Use a cash register
- Process till at the end of the day
- Schedule volunteer shifts accurately
- Make reminder calls to volunteers for upcoming classes
- Prioritize lobby visitors appropriately
- Print volunteer handouts daily
- Maintain a steady stream of available coffee for volunteers
- Take on additional daily tasks at Front Desk as necessary
Hardware Donations Area
- Manage flow of gizmos through the hardware donations receiving area
- Teach Adoption volunteers basic intake procedures
- Ensure that Hardware Donations is well integrated with Free Geeks production and sales areas
Prebuild Area
- Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed (we will train you)
- Schedule volunteer shifts accurately
Required Skills
- Be able to maintain a positive and professional attitude at all times in a sometimes chaotic environment
- Experience coordinating and/or instructing people
- Aptitude for and enjoyment of helping people
- Interest in non-profit operations and management
- Strong organizational skills (you like to put stuff in order)
- Communicate, fluently, in English
- Good interpersonal skills
- Self-motivated and takes initiative
- Proficiency with using e-mail and Internet
- Ability to learn Free Geek documentation tools (RT and wiki)
- Comfortable with and capable of coordinating others
- Be reliable & on-time
- Detail-oriented
- Able to lift and carry at least 50 pounds on a regular basis
Extra Credit
- Money-handling experience
- Fluency in another language
In Addition
The ideal candidate will be able to work well under stress in a somewhat chaotic setting and maintain a positive attitude. The candidate will not be afraid to ask questions, and will be able to remain flexible as Free Geek grows and changes.