Difference between revisions of "Tech Support Orientation (for Admins/Staff)"
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| − | + | ==Introduction== | |
| + | ==Volunteer Agreement== | ||
| + | ==Lists, RT, and Database== | ||
| + | * Add cadet to supporttechs@freegeek.org. Go to [[lists.freegeek.org/admin/supporttechs]]. | ||
| + | ==Procedure for Phone Calls== | ||
| + | * Name | ||
| + | * Ubuntu? | ||
| + | * When acquired? | ||
| + | * Where acquired? | ||
| + | * RT ticket made | ||
| + | ==Intake Procedure for Drop Offs and Others== | ||
| + | * Intake Form | ||
| + | * RT ticket | ||
| + | * Place on shelf with form | ||
| + | ==Hard Drives with No Home== | ||
| + | Any hard drive floating around with some clear explanation of its purpose is to be handed to a key holder immediately. | ||
| + | ==General Support Guidelines== | ||
| + | * What's covered and what's not (link) | ||
| + | * When its okay to go above and beyond | ||
| + | * When to charge people | ||
| + | ==Mean or Unreasonable People== | ||
| + | * Cadets don't have to deal with them. That's what the coordinators are for. | ||
Revision as of 19:49, 20 February 2010
Introduction
Volunteer Agreement
Lists, RT, and Database
- Add cadet to supporttechs@freegeek.org. Go to lists.freegeek.org/admin/supporttechs.
Procedure for Phone Calls
- Name
- Ubuntu?
- When acquired?
- Where acquired?
- RT ticket made
Intake Procedure for Drop Offs and Others
- Intake Form
- RT ticket
- Place on shelf with form
Hard Drives with No Home
Any hard drive floating around with some clear explanation of its purpose is to be handed to a key holder immediately.
General Support Guidelines
- What's covered and what's not (link)
- When its okay to go above and beyond
- When to charge people
Mean or Unreasonable People
- Cadets don't have to deal with them. That's what the coordinators are for.