Difference between revisions of "Tech Support Orientation (for Admins/Staff)"
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* Cadet much obtain an RT login | * Cadet much obtain an RT login | ||
* Cadet must obtain Database Login | * Cadet must obtain Database Login | ||
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+ | ==Attendance== | ||
+ | You actually need to come in when you are scheduled. If you are late, you are to email or call in before your scheduled shift. | ||
==RT Training== | ==RT Training== |
Revision as of 19:28, 3 March 2010
Introduction
Cadets first shift will cover the following stuff.
Volunteer Agreement
<link to one, when it exists>
Lists, RT, and Database
- Add cadet to supporttechs@freegeek.org. Go to supporttechs admin page.
- Cadet much obtain an RT login
- Cadet must obtain Database Login
Attendance
You actually need to come in when you are scheduled. If you are late, you are to email or call in before your scheduled shift.
RT Training
- This is how you do it, do it
Database Training
- This will be a party
Procedure for Phone Calls
- Name
- Ubuntu?
- When acquired?
- Where acquired?
- RT ticket made
Intake Procedure for Drop Offs and Others
- Intake Form
- RT ticket
- Place on shelf with form
Hard Drives with No Home
Any hard drive floating around with some clear explanation of its purpose is to be handed to a key holder immediately.
General Support Guidelines
- What's covered and what's not (link)
- When its okay to go above and beyond
- When to charge people
Mean or Unreasonable People
- Cadets don't have to deal with them. That's what the coordinators are for.