Difference between revisions of "Thrift Store Agenda"

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(TS Meeting Minues 1/19/11)
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Thrift store meeting - 1/19/11
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===Thrift Store Working Group 1/19/11===
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Present: Leah, Ian, Mike, Paco, Tony
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Facil: Paco
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Sribe: Tony
  
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Facilitator: Paco Taco
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===Old Commits===
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Scribe: Ian
 
  
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#Ian will come up with Yearly sales report/graph. Tony steals. I/P
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===Old Commits===
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#Tony will create an action ticket to fix the entrance door for wheel chair. DONE We're now opening both doors. I'll show it to DM and get some word from Action.
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#Ian will come up with Yearly sales report/graph.
 
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#Tony will create an action ticket to fix the entrance door for wheel chair.
 
  
 
===Discussion===
 
===Discussion===
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+
# We need to talk about "customer K." rt #21406 - he's always trying to have us strap him in, and it seems pretty above and beyond what we should be doing for him. Concern about the safety and liability of the ways he wants us to attach big systems to his person and his chair. Uses a lot of cables and time, taking away staff from other duties/customers.-Would need to be consistent with all people, not just him. Tony and Paco will be the go-to people if he needs help in the future. Make sure to explain that we're just following his instruction on how he wants to be attached to his gizmos, and give reasonable help as time permits. We should suggest he bring ratcheting straps in the future, but how he leaves the store is entirely up to him and not our fault, ultimately.
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#Bulk sales - there is a consistent bulk buyer who wants lots of stuff from us.  You already all know about it, but here's the stuff he's looking for so you can help Leah collect/know what's going on:  Keyboards and mice, memory, hard drives, power cables. 
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#Sales report (the thrift store portion of this at least).Tony will move this to wiki and email link. Tony will start populating this page and everyone can help on wiki with discussion on what we want to look at -Leah can mine the db now, so we can get more particular about what we look at. This will be ongoing project for a few weeks at least, with two phases: 1. Finalize a TOC, laying out what we want to look at in detail, data wise. 2. Doing it
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#We need to talk about "customer K." rt [http://todo.freegeek.org/Ticket/Display.html?id=21406  #21406] - he's always trying to have us strap him in, and it seems pretty above and beyond what we should be doing for him.
+
#Staffing needs: We need to discuss the store needs in regards to floor coverage, including:
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#Sales report (the thrift store portion of this at least)
 
−
#Staffing needs: We need to discuss the store needs in regards to floor coverage, including:  
 
 
*staff admin time, hours in other areas/departments
 
*staff admin time, hours in other areas/departments
−
*transitioning Tony back into store shifts
+
* transitioning Tony back into store shifts
−
*Mike M's temporary position
+
* Mike M's temporary position
−
This discussion will help Tony put together a proposal, which would then go HR (possibly then to Collective?)
+
* General plan for TS staffing in 2011 (as part of Sales Plan)
−
#New card sorting chart for AT - untested cards which go to the store.  Leah will explain, demonstrate, make you go hmmm
 
−
#New t-shirt inventory sheet, so we can keep better track of what needs to be ordered and what we are running out of first.
 
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#Merc Perks!  Should we look into putting a coupon on the site?  Looks like a pretty sweet deal...
 
  
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===Carry-over Discussion:===
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===Discussion:===
 +
#Is there a maximum amount of time that you can expect a human to work on the store floor with a smile. Different than any other area of FG, where there is an am/pm shift, and nobody is expected to hold the fort all the time. Why is the store different in this respect? Would it be beneficial to explore ways to move toward this direction? Burnout is a very real thing. Even with some hours outside of store, everyone is feeling the burn (except Mike, who is weird). Mike is temporary, and can grind it out without losing "the flame". Since larger changes to schedule and structure are in the works, now is a good time to revisit our overall strategy of staffing store. Floor coverage is delicate, and illness/vacation/hiccups have a huge impact on coverage and work conditions. Things are not meteor proof, and we can't act surprised when things break any more. More communication between areas is always better, such as production areas (AT, Build, Lappies. More perspective will only help sales. Functional minimum for people working in store (1 or 2 shifts per week?)
 +
#Tony will ask for clarification from HR regarding Mike's schedule. This discussion will help Tony put together a proposal, which would then go HR (possibly then to Collective?)
 +
#New card sorting chart for AT - untested cards which go to the store. Leah will explain, demonstrate, make you go hmmm. With the white board there are some things that we want that don't go to AT. Leah will be hanging a handy sign near card sort (where Mac eval is right now). We'll want to build up a small backstock beneath card display, and watch this board to make sure people know what to send to store, untested.
 +
#New t-shirt inventory sheet, so we can keep better track of what needs to be ordered and what we are running out of first. Laminated sheet to track when we are out of specific sizes/colors. Hanging in back room next to shirts. This should let us track popularity and to make more targeted orders in the future. Not a daily task, but if anyone notices shirts running low, take a moment to update this.
 +
#Merc Perks! Should we look into putting a coupon on the site? Looks like a pretty sweet deal...-Scrap has one. We look lame since we don't have one.Allows limits to be set Limit per customers (2/mo?) Only a certain amount of them per order. Leah will look into specifics of the deal and report back. Tony will draft proposed set of restrictions (if the deal is fly)
  
 
===Commits:===
 
===Commits:===
−
 
+
#Tony will move sales report draft to wiki and email link to TS list
−
 
+
#Tony will start populating this page and everyone can help on wiki with discussion on what we want to look at
−
[[category:thrift store]]
+
#Tony will ask for clarification from HR regarding Mike's schedule/plan
 +
#Leah will be hanging a handy sign near card sort
 +
#Leah will look into specifics of the Merc Perks deal and report back
 +
#Tony will draft proposed set of restrictions for Merc Perks (if the deal is fly)

Revision as of 12:52, 25 January 2011

Thrift Store Working Group 1/19/11

Present: Leah, Ian, Mike, Paco, Tony Facil: Paco Sribe: Tony

Old Commits

  1. Ian will come up with Yearly sales report/graph. Tony steals. I/P
  2. Tony will create an action ticket to fix the entrance door for wheel chair. DONE We're now opening both doors. I'll show it to DM and get some word from Action.

Discussion

  1. We need to talk about "customer K." rt #21406 - he's always trying to have us strap him in, and it seems pretty above and beyond what we should be doing for him. Concern about the safety and liability of the ways he wants us to attach big systems to his person and his chair. Uses a lot of cables and time, taking away staff from other duties/customers.-Would need to be consistent with all people, not just him. Tony and Paco will be the go-to people if he needs help in the future. Make sure to explain that we're just following his instruction on how he wants to be attached to his gizmos, and give reasonable help as time permits. We should suggest he bring ratcheting straps in the future, but how he leaves the store is entirely up to him and not our fault, ultimately.
  2. Sales report (the thrift store portion of this at least).Tony will move this to wiki and email link. Tony will start populating this page and everyone can help on wiki with discussion on what we want to look at -Leah can mine the db now, so we can get more particular about what we look at. This will be ongoing project for a few weeks at least, with two phases: 1. Finalize a TOC, laying out what we want to look at in detail, data wise. 2. Doing it
  3. Staffing needs: We need to discuss the store needs in regards to floor coverage, including:
  • staff admin time, hours in other areas/departments
  • transitioning Tony back into store shifts
  • Mike M's temporary position
  • General plan for TS staffing in 2011 (as part of Sales Plan)

Discussion:

  1. Is there a maximum amount of time that you can expect a human to work on the store floor with a smile. Different than any other area of FG, where there is an am/pm shift, and nobody is expected to hold the fort all the time. Why is the store different in this respect? Would it be beneficial to explore ways to move toward this direction? Burnout is a very real thing. Even with some hours outside of store, everyone is feeling the burn (except Mike, who is weird). Mike is temporary, and can grind it out without losing "the flame". Since larger changes to schedule and structure are in the works, now is a good time to revisit our overall strategy of staffing store. Floor coverage is delicate, and illness/vacation/hiccups have a huge impact on coverage and work conditions. Things are not meteor proof, and we can't act surprised when things break any more. More communication between areas is always better, such as production areas (AT, Build, Lappies. More perspective will only help sales. Functional minimum for people working in store (1 or 2 shifts per week?)
  2. Tony will ask for clarification from HR regarding Mike's schedule. This discussion will help Tony put together a proposal, which would then go HR (possibly then to Collective?)
  3. New card sorting chart for AT - untested cards which go to the store. Leah will explain, demonstrate, make you go hmmm. With the white board there are some things that we want that don't go to AT. Leah will be hanging a handy sign near card sort (where Mac eval is right now). We'll want to build up a small backstock beneath card display, and watch this board to make sure people know what to send to store, untested.
  4. New t-shirt inventory sheet, so we can keep better track of what needs to be ordered and what we are running out of first. Laminated sheet to track when we are out of specific sizes/colors. Hanging in back room next to shirts. This should let us track popularity and to make more targeted orders in the future. Not a daily task, but if anyone notices shirts running low, take a moment to update this.
  5. Merc Perks! Should we look into putting a coupon on the site? Looks like a pretty sweet deal...-Scrap has one. We look lame since we don't have one.Allows limits to be set Limit per customers (2/mo?) Only a certain amount of them per order. Leah will look into specifics of the deal and report back. Tony will draft proposed set of restrictions (if the deal is fly)

Commits:

  1. Tony will move sales report draft to wiki and email link to TS list
  2. Tony will start populating this page and everyone can help on wiki with discussion on what we want to look at
  3. Tony will ask for clarification from HR regarding Mike's schedule/plan
  4. Leah will be hanging a handy sign near card sort
  5. Leah will look into specifics of the Merc Perks deal and report back
  6. Tony will draft proposed set of restrictions for Merc Perks (if the deal is fly)
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