New Store Hours

So, Free Geek is looking to change its open hours, organization-wide, to 10 am -- 6 pm, Tuesday through Saturday, essentially moving everything (meetings, tours, etc) up by one hour.

It falls to the sales folks to come up with:

1. Logistics of how to do this, such as identifying dependencies and specific tasks that need to happen
2. Report on the effect this change will have on stakeholders.

I've set up this page as a place to do this.

Logistics

We need to communicate this to customers as effectively as possible.

Places where our hours may be mentioned (please move to another category once we've looked):

• Yelp
• insiderpages
• Google Maps/hotpot
• All warranties
• store phone message

Places our store hours are listed explicitly:

• Thrift Store web page
• In our front door
• Digital picture frame
• Chinook Book coupons

Places we've looked and seen they're not listed:

• receipts
• business cards

Things we want to do to get the word out:

• Big dry-erase sign in store
• Sign on door
• twitter
• news on website (make sure it gets thrift store category)
• 1/4 sheet handouts to staple to receipt
• LED reader board, in ALL CAPS and blinking (or not)

Stakeholders

Staff

Pros

Get to go home early

Less insane at opening (?)

Open during daylight hours

Cons

Paco has to drive back to Hillsboro

Volunteers

Guillermo

Taylor

Future Interns

they'll know it's coming, so hopefully no real impact

new hours closer to "real-world" so better from a job experience perspective

Customers

Basically, we're slammed in the AM and Cricket-town at night. We anticipate this will increase sales, and hopefully alleviate some of the "crush" we face at opening time.

Anticipate net gain as far as access for customers.

Grant Recipients

They get things through the store, but these new hours line up with rest of the world's business hours, so hopefully this will be an improvement in access.

Tom

Technically production, but closely tied to store. He said this does not affect him in the slightest.