Build Goals 2011

The following goals were brainstormed by Build Reuse staff at a meeting on Tuesday March 1, 2011. We did not get to Build Room space and infrastructure at that meeting, but I have added some goals. Others feel free to do the same.

We still need to include other stakeholders in the goal setting process, separate goals into short-term and long-term, and prioritize the goals listed.

Accessibility

• LCD monitors at different heights on the walls/adjustable LCDs to accommodate different heights and people's varying vision levels.
• Work with Access and Ability working group on Build job duties, trainings, policies, etc in re: to accessibility of the Build program
• Better communication with the front desk re: volunteers with specific needs and shift scheduling
• Making shelves and other supplies easily reachable for people in wheelchairs and people who aren't tall.

Build Room Space and Infrastructure

• Get masonite on all the build benches
• Remove monitor shelves and mount lcd's on the wall at accessible heigths
• Move lcd testing out and install 2 research computers and a hdd imaging station
• Avoid the huge pile of Special Project boxes (by creating a designated space or not piling as many at once).
• Have a cleaning schedule
• Work with Admin. department to make sure supplies are always stocked
• Investigate a cheap vacuum system
• Organize the Boneyard or get rid of it.

Documentation

• Improve checklist readability
• Account for different learning styles w/ our documentation and teaching materials.
• Update wiki pages (Build tips, etc) and having print-outs of them
• Create educational "Learn More" packets
• Have a documentation intern to lead these projects

Education

• Create the "Learn more" packets
• Have 2 research computer stations in the Build room
• Helping volunteers to be more self-sufficient
  • Make analogies to home "If you were at home right now..."
  • the Socratic method
• (also refer to documentation)

Production

• We need more high end systems (maybe collaborating with the city of

Beaverton)

• Hardware Grants is doing better than ever, we might need to create a waiting list for desktops or have shelves that are off-limits for grants.-Leah will look in the database to try to detect trends in outputs and disbursements
• Jason will be sending a report every month that details how many systems sold in the store are high ends
• Have enough computers for volunteers, grants, the store. Perhaps even setting a numeric goal?
• In terms of quality of production: better attention to detail, fewer systems going to Tech Support. (Having Reuse Program Coordinators in Tech Support should encourage this feedback loop but we also want an ctual automatic feedback channel).

-Chris will reach out to Paul on this.

• Reexamining sign-off procedure of printmes. Will the new electronic sign-off method allow us to discern any patterns in returned boxes?

?Including a checklist of things that have been done to the system?

• Training checklist for Build instructors is helpful and needs to continue to be followed, especially the one month check-in
• Have Build instructor training quarterly, rather than only twice a year
• LCDs out of Build, optical drive testing in
• follow through with Vagrant re: simplifying and updating basic check.

Program

• integrating Spanish Build into regular Build shifts
• integrating Laptops in such a way that it doesn't impede on Desktop Build's output needs
• integrating Macs once all Macs are Intels
• better balance production and education (right now we don't have many completed systems but there has been a big push to make Build more educational)

Volunteer Experience

• Better and more educational materials
• Continue to have instructors present on the floor
• Introduction from instructors at the beginning of the shift
• Introduce new volunteers to more seasoned volunteers and situate them nearby
• More volunteer appreciation
• (see Accessiblity and Education goals)