Difference between revisions of "Ebay Training Notes"
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Line 34: | Line 34: | ||
#Batteries can't be shipped, even with laptops. USPS rules. | #Batteries can't be shipped, even with laptops. USPS rules. | ||
#Never ship something if it hasn't been paid for. | #Never ship something if it hasn't been paid for. | ||
+ | #For fastest shipping, take it to the USPS back lot and give it to someone there. | ||
+ | #Padded mailers and small packages will only be scanned (tracked) if you take it in the front door. | ||
+ | #When calculating shipping we want the amount to match the amount we charged the customer if possible. | ||
+ | ==Other== | ||
+ | #A case will automatically be opened and involved parties will be notified by email if payment has not been made in X time. | ||
+ | #Refunds can be issued per transaction on the Paypal site. We tend to refund for whatever reason. | ||
+ | #Unwritten Ebay rule: Pay right away, ship right away. Wait a day to pay, wait a day to ship, etc. | ||
+ | #You can pay for shipping through Ebay or through Paypal. Ebay is free but it's difficult to refund. | ||
+ | |||
[[Category:Online Sales]] | [[Category:Online Sales]] |
Latest revision as of 13:26, 20 April 2011
These are some notes that I made when Santiago was training us on ebay sales.
As someone in Online Sales for passwords, etc. Please do not update anything on Santiago's computer. Thank you.
Research
- Do some research on an item to see if it is something of value.
- We don't want to bother with items below $50 value unless, for example, they are easy to sell in large lots.
Photography
- Avoid getting reflections of your face in the pictures.
- Take really good pictures and many of them.
- You should be able to fill out your listing by looking at the pictures, instead of back at the item again.
- We host picture at Free Geek but you will need to upload one to ebay for the thumbnail. Additional pictures cost us money.
- Pictures are hosted on llama and directories are organized by date.
Preliminary Ebay Stuff
- Read ebay's guidelines. There are a lot of common spoofs that can be avoided. For example, we only ship to the ebay/paypal address.
Posting
- You can use the "post similar" button to work off a former sale to save you time.
- Copy the template from a previous posting wherever possible.
- When advertising the condition of an item, try to keep expectations low.
- Only ship in the U.S. (for all items?)
- Calculate shipping beforehand.
- Never post an item so that the sale closes on a Saturday. Shoot for Sunday.
Packing
- If it's a cube pack all the sides well.
- If it's a flatter box, pack the top and sides well as it lies flat.
- Not all cardboard is created equal. Get the thick stuff. A lof of boxes will have weight ratings.
Shipping
- Sometimes buyers ask us if we can combine shipping on multiple sales. We generally can do this.
- Santiago likes to close his sales on Sunday and ship them Monday.
- Ship items as fast as possible to get better feedback.
- USPS Priority mail (2-3 days) preferred. Ground for heavier items.
- Don't use Parcel Post. It takes 9 days.
- Shipping cost is calculated by buyer's location + USPS priority.
- Batteries can't be shipped, even with laptops. USPS rules.
- Never ship something if it hasn't been paid for.
- For fastest shipping, take it to the USPS back lot and give it to someone there.
- Padded mailers and small packages will only be scanned (tracked) if you take it in the front door.
- When calculating shipping we want the amount to match the amount we charged the customer if possible.
Other
- A case will automatically be opened and involved parties will be notified by email if payment has not been made in X time.
- Refunds can be issued per transaction on the Paypal site. We tend to refund for whatever reason.
- Unwritten Ebay rule: Pay right away, ship right away. Wait a day to pay, wait a day to ship, etc.
- You can pay for shipping through Ebay or through Paypal. Ebay is free but it's difficult to refund.