POS Design

A place to discuss design considerations in the design of a new POS/Cashier desk.

Behind-the-counter concerns

What do we want things to look like while we're in the hot seat?

Things both people need shared access to

• CC machine
• Telephone
• Store Documents
  • New User Guide
  • Warranties
• trash
• recycling
• printer
• "the stamp*
• The "Peacemaker" (a.k.a. "Ol' Hick'ry")

Things each terminal needs

• Two computer systems (one diskless, one stand-alone, on KVM)
• Keyboard/Mouse
• LCD Monitor
• Stapler
• Pens
• A till

Things we need access to, but don't need to be "right there" at all times

• stickers
• books
• foam for CPUs
• Ker-chunker and slips
• Gift certificates
• Supplies
  • staples, pens, tape, other credenza kinda stuff
• Stereo
• Shirts

Customer-side concerns

• Place to set large items without hoisting to full height of counter
• Bags
• Return Policy sign
• Ubuntu disks and other shwag
• Place for rotating signs (closed on....etc.)
• Clear place to queue up
• Place to go once transaction is over
• Not inviting to "come on back" behind the counter

Things that just plain suck about current setup

The printer and cc machine are too low, I think.Tonyc There's no good place for trash/recyclingTonyc It's hard for a person to get to glass case while someone is at the right terminalTonyc