End of Program Survey

Purpose of this survey

• To gather demographic information for use in outreach and fundraising capacity
• To solicit feedback on our volunteer programs
• To help us identify possible program improvements
• To gather testimonials for outreach and fundraising purposes
• To identify skills and interests of volunteers for future projects

Who takes the survey

This survey would be taken by volunteers at the time they are completing either the Build or Adoption programs. For Adoption, it could be made a regular part of future Adoption Classes. For Build volunteers, we would need to come up with a system to ensure builders have the option to take it.

How it is taken

We are currently using a web-based program called Lime Survey. Currently Tony and Michael are administrators on this and can add additional users. Luiz, Laurel, Sophia and Tony are trained in building surveys.

The major feature this tool provides is branching surveys, where the responses to certain questions will determine which follow-up questions are asked. Responses are stored in a spreadsheet file, and depending on the survey settings, can be either anonymous or not.

Also, LS allows for many different question formats. It's a good idea to look at the [documentation to familiarize yourself with what's available.

Proposed Survey Logic

Tonyc

Proposed Questions and Text

Here's the place to draft the actual questions.

Welcome Page

Thanks for blah blah. This portion is entirely anonymous. It consists of X questions and should take you X mins to complete.

Demographic Info

What is your zip code? N - Numerical Input

What is your yearly household income, including all earners in your household? - OR - What is your own yearly income? - "!" - List Dropdown Question

Less than $10,000

$10,000 - $19,999

$20,000 - $29,999

$30,000 - $39,999

$40,000 - $49,999

$50,000 - $59,999

$60,000 or above

No answer

What is the highest level of education you have completed? "!" - List Dropdown Question

Less than high school

High school/GED

Some college

2-year college degree (Associates Degree)

4-year college degree (BA, BS)

Master's Degree

Doctoral Degree

Professional Degree (JD, MD)

No answer

Race/Ethnicity M - Multiple Options (check any that apply)

American Indian / Native American

Asian

Black / African American

Hispanic / Latino

White / Caucasian

Pacific Islander

Other [type in answer]

No answer

Gender L - List radio

Female

Male

Other [type in answer]

No answer

What year were you born? N - Numerical Input

[type in answer]

Disabilities (Leave open for them to describe?) S - Short free text

[type in answer]

Employment Status - Are you currently...? "!" - List Dropdown Question

Employed for wages

Self-employed

Out of work and looking for work

Out of work but not currently looking for work

A homemaker

A student

Retired

Unable to work

No answer

Other potential questions re: Technology Use

Generally speaking, how comfortable do you feel using a computer?

Very comfortable

Somewhat comfortable

Not very comfortable

Not at all comfortable

How often do you use the Internet?

Once or more a day

A few times a week

A few times a month

Hardly ever

Never

Other potential questions re: Free Geek

Tour? Scheduling? How did you hear about us? What could we do to improve?

Welcome page for rest of survey

This part is not anonymous.

You may save this survey at any time and continue it later.

Who are you?

Name

email (We will only contact you with your permission, and will not share this information with anyone).

General Feedback

Do you feel your experience volunteering here met your expectations?

Do you feel the tour accurately represented the program?

Which program are you completing?

Build

Adoption

Both

Build Overall Impressions

Note: see Build Program Exit Survey for questions

Hardware Identification Feedback

Did you complete Hardware ID, or did you "test out" (skip the class to go straight to System Evaluation)? - L - List radio

Completed Hardware ID

Tested out

Did you complete Hardware ID in one session or multiple sessions? - L - List radio

One session

More than one

Don't remember

Do you feel like 2.5 hours was an adequate amount of time for Hardware ID? - Y - Yes/No

Yes

No

Don't remember

Question about class size?? - I'm not sure how to phrase it

Please rate the staff/interns on the following qualities: - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer

Knowledgeable

Accessible

Helpful

Do you have any other comments you'd like to share about instructors? S - Short free text

Please rate the teaching materials on the following qualities: - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer

Understandable

Easy to use

Informative

Do you have any other comments you'd like to share about teaching materials? S - Short free text

System Evaluation

Please rate the staff/interns on the following qualities - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer

Knowledgeable

Accessible

Helpful

Do you have any other comments you'd like to share about instructors? S - Short free text

Please rate System Evaluation in the following areas: F - Array (Flexible Labels)/Scale from 1 (did not like at all) to 5 (liked it/them very much) + No answer

Flow charts

Room layout

Toolkits

Examples

Build

Is this the first time you've built a computer?

Please rate the staff/interns

QC instructions

Build checklists

Layout?

Overall

Overall, did the Build Program meet your expectations? Fall short of expectations?

Scheduling?

Suggestions?

Tour prepare you for build?

Skills learned?

Command Line Class

Did you take the command line class?

Are you interested in Post-Build programs?

Macs

Laptops

Servers

Tech Support

Advanced Testing

Adoption Overall Impressions

Also see Adoption Program Survey

Is this the first time you've owned a computer?

In which areas did you volunteer?

Receiving

Basic Testing

Printers

Recycling

Receiving Feedback

Did you feel like you had enough training?

Were the instructors helpful?

What part was your favorite?

Basic Testing Feedback

(this is part of receiving; Brittany will fill this in)

Printerland Feedback

Recycling Feedback

More Volunteering =

Are you interested in volunteering in other areas?

Yes

No

Interests and Skills Questions (Asking them to rate 1-5 both their interest and experience on a list of areas)

Carpentry

Programming

Graphic Design

Organinzing

Events

May we contact you about...?

eNewsletter

Volunteer projects

Upcoming events

Thank You Landing Page

Thanks. Blah blah blah.