Build Goals 2011

The following goals were brainstormed by Build Reuse staff at a meeting on Tuesday March 1, 2011. We did not get to Build Room space and infrastructure at that meeting, but I have added some goals. Others feel free to do the same.

We still need to include other stakeholders in the goal setting process, separate goals into short-term and long-term, and prioritize the goals listed.

Accessibility

LCD monitors at different heights on the walls/adjustable LCDs to accommodate different heights and people's varying vision levels.
Work with Access and Ability working group on Build job duties, trainings, policies, etc in re: to accessibility of the Build program
Better communication with the front desk re: volunteers with specific needs and shift scheduling
Making shelves and other supplies easily reachable for people in wheelchairs and people who aren't tall.

Build Room Space and Infrastructure

Get masonite on all the build benches
Remove monitor shelves and mount lcd's on the wall at accessible heigths
Move lcd testing out and install 2 research computers and a hdd imaging station
Avoid the huge pile of Special Project boxes (by creating a designated space or not piling as many at once).
Have a cleaning schedule
Work with Admin. department to make sure supplies are always stocked
Investigate a cheap vacuum system
Organize the Boneyard or get rid of it.

Documentation

Improve checklist readability
Account for different learning styles w/ our documentation and teaching materials.
Update wiki pages (Build tips, etc) and having print-outs of them
Create educational "Learn More" packets
Have a documentation intern to lead these projects

Education

Create the "Learn more" packets
Have 2 research computer stations in the Build room
Helping volunteers to be more self-sufficient
- Make analogies to home "If you were at home right now..."
- the Socratic method
(also refer to documentation)

Production

We need more high end systems (maybe collaborating with the city of

Beaverton)

Hardware Grants is doing better than ever, we might need to create a waiting list for desktops or have shelves that are off-limits for grants.-Leah will look in the database to try to detect trends in outputs and disbursements
Jason will be sending a report every month that details how many systems sold in the store are high ends
Have enough computers for volunteers, grants, the store. Perhaps even setting a numeric goal?
In terms of quality of production: better attention to detail, fewer systems going to Tech Support. (Having Reuse Program Coordinators in Tech Support should encourage this feedback loop but we also want an ctual automatic feedback channel).

-Chris will reach out to Paul on this.

Reexamining sign-off procedure of printmes. Will the new electronic sign-off method allow us to discern any patterns in returned boxes?

?Including a checklist of things that have been done to the system?

Training checklist for Build instructors is helpful and needs to continue to be followed, especially the one month check-in
Have Build instructor training quarterly, rather than only twice a year
LCDs out of Build, optical drive testing in

Program

integrating Spanish Build into regular Build shifts
integrating Laptops in such a way that it doesn't impede on Desktop Build's output needs
integrating Macs once all Macs are Intels
better balance production and education (right now we don't have many completed systems but there has been a big push to make Build more educational)

Volunteer Experience

Better and more educational materials
Continue to have instructors present on the floor
Introduction from instructors at the beginning of the shift
Introduce new volunteers to more seasoned volunteers and situate them nearby
More volunteer appreciation
(see Accessiblity and Education goals)