Processing credit cards
Basic sale or donation
This is what will happen during a normal transaction.
- Display should say "FREE GEEK". If not, hit the CLEAR button
- Get the credit card from the customer.
- Slide card with magnetic stripe to the outside (right)
- Enter amount without decimals.
- For instance enter $15.75 as 1575
- Hit the blue ENTER key
- Wait for system to complete receipt. This could take a little time.
- Use this time to ask if they want an itemized (FGdb) receipt
- (Do not actually complete the sale in the database until the credit card transaction has cleared.)
- (Do not return the credit card to the customer yet.)
- The credit card machine will print out a two layer receipt for the customer to sign. (Don't tear it off until you see the signature line.)
- Finish FGdb transaction and print itemized receipt if desired.
- Have the customer sign the receipt.
- Compare signature to back of credit card.
- Give customer the credit card and yellow copy of the receipt.
- Put white copy of receipt with checks in drawer.
- Press CLEAR button to get back to main screen.
NOTES:
- We are imposing a $5.00 minimum on all transactions.
- If we the phone line is in use you will have to wait longer. This could happen if:
- We are sending or receiving a fax
- The other till is conducting a credit card transaction
- Tech Support is testing a modem
- Talk to Richard or Michael for questions.
QUESTIONS:
- What if paper jams? Can we reprint transactions?
- What if we make a mistake?
- What if card is unauthorized?
- What if people want cash back?
End of the day procedure
- See also Beancounting.
- Remember to record the total amount processed via credit and debit cards on the end of shift form.