Non-profit Apprenticeship

Basic Info

This internship is a great opportunity to gain experience:

• in a hands-on teaching environment
• coordinating a diversity and large number of volunteers
• collaborating with others to improve processes and make volunteers even happier
• working at a busy non-profit

He/she would also be cross-training in other areas (particularly Hardware Donations and the Front Desk) and working together with the other interns to improve these areas collaboratively.

Responsibilities

FD

• Greet visitors
• Coordinate, train and motivate front desk volunteers
• Answer a multi-line phone, check & relay messages to appropriate places
• Learn about Free Geek's programs to accurately field questions
• Accept & process donations
• Give tours
• Perform data entry
• Use a cash register
• Process till at the end of the day
• Schedule volunteer shifts accurately
• Make reminder calls to volunteers for upcoming classes
• Prioritize lobby visitors appropriately
• Undergo intensive initial training
• Print volunteer handouts daily
• Take on additional daily tasks as necessary
• Participate in appropriate committee(s) related to job responsibilities
• Proactively communicate with other Free Geek staff and volunteers about area
• Keep on top of relevant (and frequent) email communications
• Cross-train in Hardware Donations: teach Adoption volunteers basic intake procedures and help maintain flow of incoming gizmos

HD

• Manage flow of gizmos through the hardware donations receiving area.
• Teach Adoption volunteers basic intake procedures.
• Communicate proactively with other Free Geek staff and volunteers about receiving area needs.
• Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed (we will train you).
• Ensure that receiving is well integrated with Free Geeks production and sales areas.
• Assist in training your replacement at end of internship.
• Cross-train at the Front Desk to assist with intake and processing of volunteers and donors
• Give tours of Free Geek to potential volunteers and donors.

P

• Coordinate and supervise prebuild volunteers
• Teach build volunteers in Prebuild areas
• Cross-train at the Front Desk to assist with intake and processing of volunteers and donors
• Cross-train in Hardware Donations to assist with management of gizmo flow
• Learn about Free Geek's programs to accurately field questions
• Schedule volunteer shifts accurately
• Proactively communicate with other Free Geek staff and volunteers about Prebuild area, especially other interns
• Help keep Prebuild area in line with Free Geek philosophy and capabilities
• Attend pertinent committee meetings and keep up on relevant emails
• Assist in training your replacement at the end of internship
• Give tours of Free Geek to potential volunteers and donors

R

• Train and supervise volunteers
• Help keep Recycling area clean
• Communicate with Receiving throughout the day, and replace containers as needed
• Identify and act on priorities in recycling flow
• Assist in setting up pick-ups and deliveries with e-waste vendors
• Unload and load trucks as needed (after forklift training)
• Assist in warehouse management
• Proactively communicate with other Free Geek staff and volunteers about area.
• Occasionally help out in other areas of Free Geek's operations.
• Help keep recycling area in line with Free Geek philosophy and capabilities. Be aware of Free Geek programs.
• Attend pertinent committee meetings and keep up on the recycling emails
• Give tours

Required Skills

FD

• Must be able to maintain a positive and professional attitude at all times in a sometimes chaotic environment
• Detail-oriented
• Aptitude for and enjoyment of helping people
• Must speak fluent English
• Good interpersonal skills
• Self-motivated and takes initiative
• Proficiency with using e-mail and Internet a must
• Comfortable with and capable of coordinating others
• Must be reliable & on-time
• Money-handling experience a plus
• Fluency in another language a plus

HD

• Aptitude for and enjoyment of helping people
• Good interpersonal skills
• Self-motivated, and able to eventually work with little supervision
• Detail-oriented
• Strong organizational skills (you like to put stuff in order)
• Able to lift and carry at least 50 pounds on a regular basis
• Strong teaching skills

P

• Aptitude for and enjoyment of helping people
• Experience coordinating and/or instructing people
• Good interpersonal skills
• Self-motivated, and able to eventually work with little supervision
• Detail-oriented
• Strong organizational skills (you like to put stuff in order)
• Able to lift and carry at least 30 pounds on a regular basis
• Detail-oriented
• Must speak English fluently
• Must be reliable & on-time
• Fluency in another language a plus!

R

• Aptitude for helping people
• Good interpersonal skills
• Detail-oriented
• Interest in e-waste recycling practices
• Self-motivated, and able to eventually work with little supervision
• Able to lift and carry at least 50 pounds on a regular basis
• Forklift experience is a plus, but will train
• Warehouse experience is a plus, but not required

In Addition

The ideal candidate will be able to work well under stress in a somewhat chaotic setting and maintain a positive attitude. The candidate will not be afraid to ask questions, and will be able to remain flexible as Free Geek grows and changes.