Tech Support Orientation (for Admins/Staff)
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Introduction
Volunteer Agreement
Lists, RT, and Database
- Add cadet to supporttechs@freegeek.org. Go to lists.freegeek.org/admin/supporttechs.
Procedure for Phone Calls
- Name
- Ubuntu?
- When acquired?
- Where acquired?
- RT ticket made
Intake Procedure for Drop Offs and Others
- Intake Form
- RT ticket
- Place on shelf with form
Hard Drives with No Home
Any hard drive floating around with some clear explanation of its purpose is to be handed to a key holder immediately.
General Support Guidelines
- What's covered and what's not (link)
- When its okay to go above and beyond
- When to charge people
Mean or Unreasonable People
- Cadets don't have to deal with them. That's what the coordinators are for.