TS Tickets Survey

Results of broad searches through tech support RT to see the relationships between what we deal with.

Very rough searches so far, can be easily tweaked but these will give us an overview.

Initial Broad Search

Search through the entire Tech Support Queue, no time restrictions (so about 7 years).

video, graphics, display, screen, monitor 413 tickets

internet, network, modem, connection 538 Tickets

panel, interface, cursor, key, keyboard, mouse 165 Tickets 134 without the word key, which may have brought in some other tickets

boot 336 Tickets This one is a little iffy because some refer to booting up the bios, others to starting ubuntu, and it looks like some for just starting the interface.

Since August 1st, 2010

Search terms and resulting number of issues in the Tech Support queue

video, graphic, display, screen, monitor: 196 tickets

network, internet, modem, connect: 177

panel, interface, cursor, key, mouse: 69

boot: 186, could represent any number of issues that happen between pressing the power button and logging in.

sound, audio, speaker: 37

print: 62

This search found 727 tickets out of all 2174 since August 2010. The others may be the result of not enough information on ticket creation or poor naming of the ticket, or even unique problems that I haven't found a way to locate yet