CustomerServiceBadge

Overview

Having good customer service habits encourages repeat customers. This badge represents the minimum expectations for treating our customers.

Required Skills

• Demonstrate the following wonderful habits
  • Engagement (greet, help
  • Managing expectations (know when to fold 'em/LWIA)
  • Basic Scripts for FAQs
  • Managing and answering the phone
    • Read Leah's FAQ, answer 5 phone calls supervised
  • Learning Store Policies.
    • Take policy quiz
  • Explaining Policies without conflict
    • Can list at least 3 diffusing tactics ( 1 - Acknowledge the emotion before solving the problem, 2 - "I'm not arguing, I'm just saying no." 3 - Policies are the same for everyone, and everyone can contribute to looking a policy)
  • Deferring all exceptions/questions to 2600s and Whistles.
  • Thanking customers when they leave, when the get their receipts, and any time you are given money
  • Those Three Little Words every coordinator wants to hear, "I don't know"