Grant Followup Survey

This is a place to hash out what we want out of any followup surveys to be sent to grant recipients. Eventually, this discussion may lead to a web-based survey to be sent to all recipient organizations.

Purpose

• To get specific feedback on the granting process in order to improve our services
• To solicit testimonials for use in PR fundraising projects.
• To identify organizations we should do additional PR follow-up with, such as site visits and photos.

How a survey would look

This is copied from End of Program Survey.

Welcome Page

Thanks for taking the time to fill out this post-hardware grants survey! We want to use the information you provide us with to improve our hardware grants program. All information you provide us will be confidential and anonymous unless specifically marked otherwise. You have the option to not answer any question or to leave the survey at any time. If you would like, your responses can be saved for you to come back to at a later time. This survey should take around [X] minutes to complete.

Organizational Info

Affiliated with a parent organization?

Type of organization?

Location

Budget?

Who does your organization serve?

Demographic blurb

How many?

Welcome page for rest of survey

This part is not anonymous.

You may save this survey at any time and continue it later.

What is the primary focus/mission of your organization?

General Feedback

How satisfied were you with the overall process? (Finding website, applying, making contact with shepherd, picking up grant)

Was service efficient and courteous?

Rate from 1-5?

Were you provided adequate resources to set up your hardware?

Did you use the Ubuntu new user FAQ?

How useful was the Ubuntu new user FAQ (1-5?)

How satisfied were you with the computers you received for your organization?

1-5

Were you able to use the computers for their intended use?

yes or no

Did you encounter any technical problems?

If so, what did you do to mediate these problems?

Do you feel that the hardware Free Geek has provided is helping your organization achieve its mission?

How helpful was your grant shepherd

1-5

What would you change about the hardware grants process?

What else would you have wanted to know?

What else do you want Free Geek to know?

May we contact you about...?

eNewsletter

Volunteer projects

Upcoming events

Testimonial poke

We are always looking for success stories that we can tell around the campfire. Would your organization like to furnish us with one? We would love to have a story and a picture that shows just how giving computers to organizations allows them to do awesome things.

Who is your contact for pr purposes?

Thank You Landing Page

Thanks. Blah blah blah.