Troubleshooting in Build: Optical Drives

DESKTOP BUILD: OPTICAL DRIVE TROUBLESHOOTING

Optical Drives, which include DVD-Rom, DVD-RW, CD-Rom, CD-RW, and any combination thereof ("Combo" drives), are placed in all of the Free Geek machines in Build. Accordingly, you may run into some issues with handling each. Use the following table to guide you to solutions for what it is thats problematic:

The Optical Drive doesn't seem to respond at all	This generally means the drive does not have access to power. Open the system and see if a molex or SATA connector is connected to the drive. If the connection is made, and you're still experiencing the same problem, try switching out the Optical Drive and/or the power cables that connect the Optical Drive to the power supply. This should correct the issue, but if not, grab a Build instructor for assistance
The optical drive opens and takes the disc, but it doesn't work otherwise	If you find the CD/DVD player isn't working beyond simply opening and closing, look into the system and make sure that the IDE/SATA connection to the motherboard is good. If there are other ports then try plugging the connections into other IDE/SATA ports and see if you have any luck. Look at the jumper setting, and ensure the "slave"/"master" is set appropriately for the jumpers and the ribbon cables. If this is set correctly, try a different CD/DVD optical drive. If the same outcome results, try replacing the ribbon cables. After this measure, locate a Build Instructor in the build room and ask them for further assistance with the system.
The "Live" CD doesn't boot when I restart the system	This probably has to do with the BIOS settings you have for the "Boot Sequence". Ensure that the Boot Sequence is set up properly in BIOS (ie Optical Drive is the 1st boot order. Then try replacing the "live" cd you put in the optical drive with another and reboot. If this doesn't work, seek out a Build Instructor for assistance.
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