Hardware Grants Instructor Checklist
Revision as of 17:12, 9 September 2011 by Elizabethwt (talk | contribs)
Hardware Grants Correspondence | |
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Check e-mails. Reply to e-mails. Every time a Hardware Grants ticket is updated in RT (except for when it is merged) you will receive an e-mail. | |
Review phone messages. Return calls, send messages to interns as needed. | |
Check RT for tickets in "General Queue" which should be moved to "Hardware Grants" | |
Check RT for tickets in that someone else moved from the "General Queue" to the "Incoming Queue" (your e-mail will not alert you to these. |
Hardware Grants Wait Lists | Use wait list to allocate laptops. Update wait list. Update tickets in RT to reflect that laptops are ready. | ||
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Repeat for printers. | |||
Repeat for LCDs (if there is a wait list) | |||
Repeat for CRTs (if there is a wait list) | |||
Every so often check the A/V wait list and the unicorn wait list. A/V should let you know if they have something for one of their grants. |
Documentation |
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Maintain main Hardware Grants Wiki Page and all pages listed under "Pages related to hardware grants" found on main Hardware Grants wiki page. |
Maintain Hardware Grants Web Page and Hardware Grants Application in Wordpress |
Print Resource Packets for Hardware Grants, and Classes at Free Geek for Hardware Grants Recipients. |
Afternoon Tasks | |
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Triage e-mails at 3:00pm. | |
Check to see if there are any new phone messages; return (or forward) phone calls as necessary. | |
Check the open grants queue. Take some grants. | |
Check the general queue to see if any grants ended up in there. | |
Check the internship queue to see if there are any potential hardware grants interns to contact. |
Weekly Tasks | |
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Run through all of the grants in your own queue. Make sure that none have been left | |
Tuesday afternoon: Check Tom's grants. | |
Tuesday afternoon: Check Tony's grants. | |
Thursday afternoon: Check Nate's grants. | |
Friday afternoon: Check Jeff's grants. |
Checking the Grant Queues (the new Grants Queue and Volunteers' Queues) | |
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Check for PPS Schools. Before we can grant systems to PPS schools we need to check with Jed Gilchrist. | |
Check for pass-throughs. These get deprioritized. | |
Check for dead grants--grants that no one has responded to in a month or so. |
Closing Tasks | |
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Put pens, pencils, scissors, etc. back where they belong. | |
Take cups, plates, and food from Monkeyhouse to kitchen. | |
Put all clipboards back where they belong. | |
Turn off both computers. | |
Crumb check! |