User:Scott/23

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Identifying Symptoms

Define and isolate the problem

Software vs. Hardware
Driver
Connectivity
Printer

Device Error Codes

Out of memory error

Computer error messages

Event log
User reports
Stack of  printouts

Run from Printer

Quality Check “Test Pattern”

Toner & Ink?

Clean print heads
Photo sensitive drum?
Fusing process?

Paper?

Selected from correct paper tray?
Right paper weight?

Garbage printout

Wrong printer driver
Physical cable issue

Print out Driver and Port Settings

From Printer and Faxes Properties
Shows driver and port settings
Go to printer and Faxes
Rt clk on properties

Application Problem

Self Test Works
Application Does Not

No Connectivity

Spooling service problem?
Clear queue
Restart Print Spooler
IP address

Service Documentation

Is this a recurring problem
When last serviced

Vendor Forum

Do other people experience this problem?

Diagnostic tools

Vendor specific 
Download from web site
LiveCD
Web-based utilities 
Built into the printer

Wired or wireless?

Blurry print out - Line on the printer – garbled – no printout

Is printer showing a message? Computer popping up messages? Event log? Print test page from windows operating system