Difference between revisions of "Basic Intake Documentation"

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==What you can learn here==
 
==What you can learn here==
 
* Hardware identification
 
* Hardware identification
−
* Mouse, speaker, and keyboard testing.
+
* Mouse, speaker, and keyboard testing
  
 
==First, meet the donor==
 
==First, meet the donor==
 
# Ask if they're here to make a donation. (Direct them to the store or front desk if they are not.)
 
# Ask if they're here to make a donation. (Direct them to the store or front desk if they are not.)
 
# Remind them that we have a $10 fee for monitors.
 
# Remind them that we have a $10 fee for monitors.
−
# Ask if they need help unloading, and give it to them if needed.
+
# Help them unload.
−
# As they unload, fill out a receiving ticket, indicating how many of each type of gizmo they are donating.
+
# As they unload, fill out a tally sheet, indicating quantity of each type of gizmo they are donating. This tally sheet will be used for their tax receipt and to record data into our database.
−
# Give them the receiving ticket and direct them to the Front Desk, where they can get a receipt and make a donation (or pay a fee).
+
# Give them the tally sheet and direct them to the Front Desk.
 
# Thank them for the donation.
 
# Thank them for the donation.
−
 
−
==Identify what they gave us==
 
−
Look at the documentation on the walls or ask the staff member working in receiving to identify the common types of gizmos we receive.
 
  
 
=== Items we do not accept ===
 
=== Items we do not accept ===
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|[[Image:AAbattery.jpg]]
 
|[[Image:AAbattery.jpg]]
 
|}
 
|}
 +
  
 
=== Items that we do accept ===
 
=== Items that we do accept ===
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* Anything that is not documented goes into the Offbeat Receiving room.
 
* Anything that is not documented goes into the Offbeat Receiving room.
 
* If there are a lot of donation coming in, concentrate on the biggest items (like monitors, printers, and scanners) first.
 
* If there are a lot of donation coming in, concentrate on the biggest items (like monitors, printers, and scanners) first.
−
 
  
 
{| border="1"
 
{| border="1"
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|[[Image:VCR.jpg]]
 
|[[Image:VCR.jpg]]
 
|A/V Box
 
|A/V Box
 +
|-
 +
|[[Receiving VCRs|Apple Equipment]]
 +
|[[Image:apple.jpg]]
 +
|Macintosh Shelf
 
|-
 
|-
 
|}
 
|}
  
 
=== Anything else ===
 
=== Anything else ===
−
There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. All of these should be dealt with by support staff if you don't know what they do; ask a staffer or the substitute shifter working Receiving.
+
There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. All of these should be dealt with by support staff if you don't know what they do; ask the staff member working Receiving.
−
 
 
−
== A note on Apple hardware ==
 
−
''Most items made by Apple, Inc., like a Macintosh computer or a component for a Mac, need to be entered into the database as normal (see below instructions). However, when putting these items away, they go to the Mac shelf. For example, a Macintosh computer would be received as a '''System''', but not taken to system evaluation, rather to the Mac Shelf. (Laptops are the exception. They go to MacBuild.) ''
 
−
 
 
−
==Enter gizmos into the database==
 
−
The front desk tracks the amount of gizmos by entering in the numbers that you add to the tally sheet.
 
  
 
==Put the gizmos where they belong==
 
==Put the gizmos where they belong==
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==What to do when times are slow==
 
==What to do when times are slow==
 
* Study the documentation on the wall if it's unfamiliar to you. Keep in mind that it does change over time, so review it from time to time.
 
* Study the documentation on the wall if it's unfamiliar to you. Keep in mind that it does change over time, so review it from time to time.
−
* Strip the plastic from wires that are bound for recycling. Bare copper makes a lot more money for Free Geek than plain old wires do. (Not all wires are bound for recycling though.)
 
 
* Check with the Reuse Coordinator on duty for odd jobs that need doing.
 
* Check with the Reuse Coordinator on duty for odd jobs that need doing.
 
* Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.
 
* Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.

Revision as of 12:47, 19 September 2007

When a customer wants to donate a computer or related item to Free Geek, they do so in the Basic Intake (a.k.a. Receiving) area. This area is run by volunteers and overseen by members of the Free Geek staff (the Reuse Coordinators). There is a Receiving calendar now available for pre-notification of Receiving staff and volunteers.

What you can learn here

  • Hardware identification
  • Mouse, speaker, and keyboard testing

First, meet the donor

  1. Ask if they're here to make a donation. (Direct them to the store or front desk if they are not.)
  2. Remind them that we have a $10 fee for monitors.
  3. Help them unload.
  4. As they unload, fill out a tally sheet, indicating quantity of each type of gizmo they are donating. This tally sheet will be used for their tax receipt and to record data into our database.
  5. Give them the tally sheet and direct them to the Front Desk.
  6. Thank them for the donation.

Items we do not accept

There are certain items that people might try to donate that we do not accept. You can suggest that people contact Metro Recycling Information Center at (503) 234-3000 between 8:30 a.m. and 5 p.m. Monday through Saturday for instructions on how to properly dispose of these items.

Item Picture
Photocopiers Photocopier.jpg
Major Appliances Refrigerator.jpg
Microwaves Microwave.jpg
Smoke Detectors Smokedetector.jpg
Styrofoam Styrofoam.jpg
Televisions Television.jpg
Batteries (we do take laptop batteries and UPS) AAbattery.jpg


Items that we do accept

  • Check the documentation to see where that type of gizmo belongs and take it there.
  • Check the map if you're unsure where the places are.
  • Anything that is not documented goes into the Offbeat Receiving room.
  • If there are a lot of donation coming in, concentrate on the biggest items (like monitors, printers, and scanners) first.
Item Picture Where It Goes
Systems System.jpg Evaluation 1
Cards and Motherboards Card.jpg Card and Motherboard Sorting
CD ROM Drives Cdrom.jpg Recycle CD ROM Drives
CD ROM Drives Cdrom.jpg Advanced Testing Box
Floppy Drives Floppydrive.jpg System Evaluation on Floppy Drive Incoming Shelf
Floppy Disks Floppydisk.jpg Data Disk Box
Hard Drives Harddrive.jpg System Evaluation on Hard Drive Incoming Shelf
Keyboards Keyboard.jpg Testing
Joysticks Joystick.jpg Store Box or Recycling
Laptops Laptop.jpg Give to a staff member
Mice Mouse.jpg Testing
Monitors CRT.jpg Monitor Incoming in Warehouse
Monitors LCD.jpg Give to a staff member
Printers Printer.jpg See Printer Triage
Scanners Scanner.jpg
UPSes File:UPS.jpg UPS Incoming in Recycling
Hubs, Switches & Routers File:Router.jpg Advanced Testing Box
Receiving Wall Warts System.jpg
Cell Phones Cellphone.jpg Cell Phone Box
Fax Machines Fax.jpg Printerland
Stereo Systems System.jpg A/V Box
Typewriters File:Typewriter.jpg Recycling
VCRs VCR.jpg A/V Box
Apple Equipment Apple.jpg Macintosh Shelf

Anything else

There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. All of these should be dealt with by support staff if you don't know what they do; ask the staff member working Receiving.

Put the gizmos where they belong

  • Check the documentation to see where that type of gizmo belongs and take it there.
  • Check the map if you're unsure where the places are.
  • Anything that is not documented goes into the Offbeat Receiving room.
  • If there are a lot of donation coming in, concentrate on the biggest items (like monitors, printers, and scanners) first.

What to do when times are slow

  • Study the documentation on the wall if it's unfamiliar to you. Keep in mind that it does change over time, so review it from time to time.
  • Check with the Reuse Coordinator on duty for odd jobs that need doing.
  • Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.

What about the big donations?

See Handling Corporate Donations at Receiving

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