Difference between revisions of "Basic Intake Documentation"

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When a customer wants to donate a computer or related item to Free Geek, they do so in the Basic Intake (a.k.a. Receiving) area. This area is run by volunteers and overseen by members of the Free Geek staff (the Reuse Coordinators). There is a [[Receiving Calendar|Receiving calendar]] now available for pre-notification of Receiving staff and volunteers.
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When someone wants to donate a computer or related item to Free Geek, they do so in Receiving. This area is run by volunteers and overseen by members of the Free Geek staff (the Reuse Coordinators). There is a [[Receiving Calendar|Receiving calendar]] now available for pre-notification of Receiving staff and volunteers.
  
 
==What you can learn here==
 
==What you can learn here==
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==First, meet the donor==
 
==First, meet the donor==
# Ask if they're here to make a donation. (Direct them to the store or front desk if they are not.)
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# Ask if they're here to make a donation. Direct them to the store or front desk if they are not.
# Remind them that we have a $10 fee for monitors.
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# '''Remind them that we have a $10 fee for monitors.'''
 
# Help them unload.
 
# Help them unload.
# As they unload, fill out a tally sheet, indicating quantity of each type of gizmo they are donating. This tally sheet will be used for their tax receipt and to record data into our database.
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# As they unload, fill out a tally sheet, indicating quantity of each type of item they are donating.
# Give them the tally sheet and direct them to the Front Desk.
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# Give them the tally sheet and direct them to the front desk.
# Thank them for the donation.
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# Finally, thank them for donating! They are the first step to keeping e-waste out of landfills.
  
 
=== Items we do not accept ===
 
=== Items we do not accept ===
There are certain items that people might try to donate that we do not accept. You can suggest that people contact Metro Recycling Information Center at (503) 234-3000 between 8:30 a.m. and 5 p.m. Monday through Saturday for instructions on how to properly dispose of these items.
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There are certain items that people might try to donate that we do not accept. You can suggest that people contact '''Metro Recycling Information Center at (503) 234-3000 between 8:30 a.m. and 5 p.m. Monday through Saturday''' for instructions on how to properly dispose of these items.
  
 
{| border="1"
 
{| border="1"
!Item
 
!Picture
 
 
|-
 
|-
 
|Photocopiers
 
|Photocopiers
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|[[Image:Television.jpg]]
 
|[[Image:Television.jpg]]
 
|-
 
|-
|Batteries (we do take laptop batteries and UPS)
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|Batteries (we do take laptop batteries and UPSes)
 
|[[Image:Batteries.jpg]]
 
|[[Image:Batteries.jpg]]
 
|}
 
|}
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=== Items that we do accept ===
 
=== Items that we do accept ===
* Check the documentation to see where that type of gizmo belongs and take it there.
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* Most items can be put away in boxes in receiving. Some need to be moved elsewhere in the building. See map for details.
* Check the map if you're unsure where the places are.
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* If there are a lot of donations coming in, concentrate big items like monitors, systems, and printers first.
* Anything that is not documented goes into the Offbeat Receiving room.
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* Filling out a tally sheet is important for Free Geek's database - that's how we log how many items we have collected from the community!
* If there are a lot of donation coming in, concentrate on the biggest items (like monitors, printers, and scanners) first.
 
  
 
{| border="1"
 
{| border="1"
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|Scanners '''with''' all of their cords go to '''printerland'''.
 
|Scanners '''with''' all of their cords go to '''printerland'''.
 
Scanners '''without''' cords get recycled in the '''gaylord''' outside.
 
Scanners '''without''' cords get recycled in the '''gaylord''' outside.
|
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|-
 
|Speakers  
 
|Speakers  
 
[[Image:Speakers.jpg]]
 
[[Image:Speakers.jpg]]
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|A/V Box.
 
|A/V Box.
 
|-
 
|-
Telephones  
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|Telephones  
 
[[Image:Telephone.jpg]]
 
[[Image:Telephone.jpg]]
 
|Recycle
 
|Recycle
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[[Image:Cellphone.jpg]]
 
[[Image:Cellphone.jpg]]
 
|Give to staff member.
 
|Give to staff member.
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|-
 +
|Cords and Wall-warts
 +
[[Image:Cords.jpg]]
 +
|Phone, network, and printer cables get recycled. Ask a staff member to help you identify these.
 +
All else ask a staff member.
 +
|
 
|}
 
|}
  
 
=== Anything else ===
 
=== Anything else ===
There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. All of these should be dealt with by support staff if you don't know what they do; ask the staff member working Receiving.
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There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. If you don't know what they do, ask a staff member.
 
 
==Put the gizmos where they belong==
 
* Check the documentation to see where that type of gizmo belongs and take it there.
 
* Check the map if you're unsure where the places are.
 
* Anything that is not documented goes into the Offbeat Receiving room.
 
* If there are a lot of donation coming in, concentrate on the biggest items (like monitors, printers, and scanners) first.
 
  
 
==What to do when times are slow==
 
==What to do when times are slow==
* Study the documentation on the wall if it's unfamiliar to you. Keep in mind that it does change over time, so review it from time to time.
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* Wrap cords, count them, and pack them in a box. Label box with quantity and type of cord when full.
* Check with the Reuse Coordinator on duty for odd jobs that need doing.
 
 
* Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.
 
* Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.
 +
* Move receiving boxes to their designated areas - e.g. advanced testing box to advanced testing, steel box to recycling.
  
 
==What about the big donations?==
 
==What about the big donations?==

Revision as of 23:43, 19 September 2007

When someone wants to donate a computer or related item to Free Geek, they do so in Receiving. This area is run by volunteers and overseen by members of the Free Geek staff (the Reuse Coordinators). There is a Receiving calendar now available for pre-notification of Receiving staff and volunteers.

What you can learn here

  • Hardware identification
  • Mouse, speaker, and keyboard testing

First, meet the donor

  1. Ask if they're here to make a donation. Direct them to the store or front desk if they are not.
  2. Remind them that we have a $10 fee for monitors.
  3. Help them unload.
  4. As they unload, fill out a tally sheet, indicating quantity of each type of item they are donating.
  5. Give them the tally sheet and direct them to the front desk.
  6. Finally, thank them for donating! They are the first step to keeping e-waste out of landfills.

Items we do not accept

There are certain items that people might try to donate that we do not accept. You can suggest that people contact Metro Recycling Information Center at (503) 234-3000 between 8:30 a.m. and 5 p.m. Monday through Saturday for instructions on how to properly dispose of these items.

Photocopiers Photocopier.jpg
Major Appliances Washingmachine.jpg
Microwaves Microwave.jpg
Smoke Detectors Smokedetector.jpg
Styrofoam Styrofoam.jpg
Televisions Television.jpg
Batteries (we do take laptop batteries and UPSes) Batteries.jpg


Items that we do accept

  • Most items can be put away in boxes in receiving. Some need to be moved elsewhere in the building. See map for details.
  • If there are a lot of donations coming in, concentrate big items like monitors, systems, and printers first.
  • Filling out a tally sheet is important for Free Geek's database - that's how we log how many items we have collected from the community!
Systems

System.jpg

Evaluation 1
CRT Monitors

CRT.jpg

Keepers go in monitor testing in the warehouse.

Recyclers monitors go in the gaylord outside.

Printers

Printer.jpg

See printer triage. Keepers go in printerland in the warehouse.

Recyclers go in the gaylord outside. Remove plastic and printer cartridges before recycling.

Scanners

Scanner.jpg

Scanners with all of their cords go to printerland.

Scanners without cords get recycled in the gaylord outside.

Speakers

Speakers.jpg

Testing
Keyboards

Keyboard.jpg

Testing
Mice

Mouse.jpg

Testing
Laptops

Laptop.jpg

Give to a staff member
Apple Hardware

Apple.jpg

Mac shelf
Cards and Motherboards

Motherboard.jpg

Card and motherboard sorting
Floppy Drives

Floppydrive.jpg

Recycle
CD-ROM Drives

Cddrive.jpg

Recycle
CD-RW and DVD Drives

File:CDRW.jpg

Evaluation 2
Floppy Disks

Floppydisk.jpg

"Data disks" box.
CD-ROMs

Cdrom.jpg

Destroy and put in "CD" box.
VCRs and DVD Players

VCR.jpg

A/V Box.
Stereo Systems

Stereo.jpg

A/V Box.
Telephones

Telephone.jpg

Recycle
Cell Phones

Cellphone.jpg

Give to staff member.
Cords and Wall-warts

Cords.jpg

Phone, network, and printer cables get recycled. Ask a staff member to help you identify these.

All else ask a staff member.

Anything else

There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. If you don't know what they do, ask a staff member.

What to do when times are slow

  • Wrap cords, count them, and pack them in a box. Label box with quantity and type of cord when full.
  • Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.
  • Move receiving boxes to their designated areas - e.g. advanced testing box to advanced testing, steel box to recycling.

What about the big donations?

See Handling Corporate Donations at Receiving