Difference between revisions of "Basic Intake Documentation"

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When a customer wants to donate a computer or related item to Free Geek, they do so in the Basic Intake (a.k.a. Receiving) area. This area is run by volunteers and overseen by members of the Free Geek staff (the Reuse Coordinators). There is a [[Receiving Calendar|Receiving calendar]] now available for pre-notification of Receiving staff and volunteers, and a [[Receiving Wishlist|Receiving Wishlist]] for core and staff who are looking for specific things.
+
{{Migrated}}
 +
[https://docs.google.com/document/d/1rNcDBkAmoii3kondREbphE3tSjcL10bmmJ6abC5d_XQ/edit?usp=sharing Link]
  
==What you can learn here==
+
When someone wants to donate a computer or related item to Free Geek, they do so in Receiving. This area is Staff only for data security purposes, however a volunteer runner may assist the staff member when large donations or rushes occur. There is a [[Receiving Calendar|Receiving calendar]] now available for pre-notification of Receiving staff and volunteers.
* Basic hardware identification
 
* Basic data entry, keyboarding and mousing skills.
 
  
==First, meet the donor==
 
# Ask if they're here to make a donation. (Direct them to the store or front desk if they are not.)
 
# Remind them that we have a $10 fee for monitors.
 
# Ask if they need help unloading, and give it to them if needed.
 
# As they unload, fill out a receiving ticket, indicating how many of each type of gizmo they are donating.
 
# Give them the receiving ticket and direct them to the Front Desk, where they can get a receipt and make a donation (or pay a fee).
 
# Thank them for the donation.
 
  
==Identify what they gave us==
+
== First, meet the donor ==
Look at the documentation on the walls to identify the common types of gizmos we receive.
+
# Ask if they're here to make a donation. Direct them to the store or front desk if they are not.
 +
# '''There is a $10 fee for CCTV's and if a large business (10+ employees) brings in more than 7 CRT monitors or TVs.'''
 +
# Help them unload.
 +
# As they unload, fill out a tally sheet, indicating quantity of each type of item they are donating (Check inside boxes! Donors like to repackage).
 +
# Give them the tally sheet and direct them to the front desk.
 +
# Finally, thank them for donating! They are the first step to keeping e-waste out of landfills.
  
=== Items we do not accept ===
+
== Items we '''do not''' accept ==
There are certain items that people might try to donate that we do not accept. You can suggest that people contact Metro for instructions on how to properly dispose of these items.
+
There are certain items that people might try to donate that we do not accept. You can suggest that people contact '''Metro Recycling Information Center at (503) 234-3000 between 8:30 a.m. and 5 p.m. Monday through Saturday''' for instructions on how to properly dispose of these items. There is also an "Other Recyclers" list that they can pick up at the front desk.
* Photocopiers
 
* Major Appliances
 
* Microwaves
 
* Smoke Detectors
 
* Styrofoam
 
* Televisions
 
  
=== Computer related gizmos that we do accept ===
+
{| border="1"
* [[Receiving Systems|Systems]]
+
|-
* [[Receiving Cards and Motherboards|Cards and Motherboards]]
+
|'''Photocopiers'''
* [[Receiving CD ROM Drives|CD ROM Drives]]
+
[[Image:Photocopier.jpg]]
* [[Receiving Floppy Drives|Floppy Drives]]
+
|'''Major Appliances'''
* [[Receiving Floppy Disks|Floppy Disks]]
+
[[Image:Washingmachine.jpg]]
* [[Receiving Hard Drives|Hard Drives]]
+
|-
* [[Receiving Keyboards|Keyboards]]
+
|'''Microwaves'''
* [[Receiving Joysticks|Joysticks]]
+
[[Image:Microwave.jpg]]
* [[Receiving Laptops|Laptops]]
+
|'''Smoke Detectors'''
* [[Receiving Mice|Mice]]
+
[[Image:Smokedetector.jpg]]
* [[Receiving Monitors|Monitors]]
+
|-
* [[Receiving Power Cords|Power Cords]]
+
|'''Styrofoam'''
* [[Receiving Printers|Printers]]
+
[[Image:Styrofoam.jpg]]
* [[Receiving Scanners|Scanners]]
+
|'''Alkaline Batteries'''
* [[Receiving Speakers|Speakers]]
+
[[Image:Batteries.jpg]]
* [[Receiving Trackballs|Trackballs]]
+
|}
* [[Receiving UPSes|UPSes]]
 
* [[Receiving Hubs Switches and Routers|Hubs Switches & Routers]]
 
  
===Some non-computer gizmos that we take===
 
* [[Receiving Cell Phones|Cell Phones]]
 
* [[Receiving Fax Machines|Fax Machines]]
 
* [[Receiving Power Strips|Power Strips]]
 
* [[Receiving Stereo Systems|Stereo Systems]]
 
* [[Receiving Typewriters|Typewriters]]
 
* [[Receiving VCRs|VCRs]]
 
  
=== Anything else ===
+
== Items that we '''do''' accept ==
There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. All of these should go into the [[Advanced Receiving]] room by default.
+
* Most items can be put away in boxes in Sorting. Some need to be moved elsewhere in the building. See map for details.
 
+
* If there are a lot of donations coming in, concentrate big items like monitors, systems, and printers first. Data Security is of paramount importance!
== A note on Apple hardware ==
+
* Filling out a tally sheet is important for Free Geek's database - that's how we log how many items we have collected from the community!
''Most items made by Apple, Inc., like a Macintosh computer or a component for a Mac, need to be entered into the database as normal (see below instructions). However, when putting these items away, they go to the Mac Renewal shelf. For example, a Macintosh computer would be received as a '''System''', but not taken to system evaluation, rather to the Mac Shelf. (Laptops are the exception. They go into the Black Hole just like other laptops.) ''
+
* There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. If you don't know what they do, ask a staff member.
 
+
*'''If you are unsure of any item, talk to another staff member!'''
==Enter gizmos into the database==
 
Check the documentation to see if that type of gizmo is needs to be tracked in the database. If so follow the instructions to put it in.
 
 
 
* '''DO''' enter into the database:
 
** Fax Machines (MiscGizmo)
 
** Laptops
 
** Monitors
 
** Printers
 
** Scanners
 
** Systems
 
** UPSes
 
** Stereo Systems
 
** Typewriters (MiscGizmo)
 
** VCRs
 
 
 
* '''DO NOT''' enter into the database yet. (Several of these items will be entered later on if they test good.):
 
** Cards and Motherboards
 
** CD ROM Drives
 
** Cell Phones
 
** Floppy Disks
 
** Floppy Drives
 
** Hard Drives
 
** Joysticks (PointingDevice)
 
** Keyboards
 
** Mice (PointingDevice)
 
** Power Cords
 
** Power Strips
 
** Speakers
 
** Trackballs (PointingDevice)
 
 
 
==Put the gizmos where they belong==
 
* Check the documentation to see where that type of gizmo belongs and take it there.
 
* Check the map if you're unsure where the places are.
 
* Anything that is not documented goes into the Offbeat Receiving room.
 
* If there are a lot of donation coming in, concentrate on the biggest items (like monitors, printers, and scanners) first.
 
  
 
{| border="1"
 
{| border="1"
!Gizmo
+
!Item
!Where it Goes
+
!Where It Goes
 
|-
 
|-
|Apple Laptops
+
|'''Systems'''
|Black Hole on top Incoming Shelf
+
[[Image:System.jpg]]
 +
|SDA
 
|-
 
|-
|Other Apple hardware
+
|'''CRT Monitors'''
|Mac Shelf
+
[[Image:CRT.jpg]]
 +
All CRT Monitors are now recycled.
 +
|'''Recyclers''' without '''"Uncovered Electronic Devices" stickers''' go in the '''"CRT Monitors" gaylord''' These should be Tetris-ed by a staff member.  '''Recyclers''' with an '''"Uncovered Electronic Devices" sticker''' go on the '''Non-CED shelf'''.  If you have not been trained to stack monitors in gaylords ask a Recycling staff to show you or place the monitor on the floor in front of the gaylord.
 +
Monitors no longer have a charge unless a donor brings more than 7 CRT's and special circumstances apply, which will be determined by the Receiving staff person.
 
|-
 
|-
|Cards
+
|'''LCD Monitors'''
|Card and Motherboard Sorting
+
[[Image:LCD.jpg]]
 +
|Go to the LCD Testing Shelves.
 
|-
 
|-
|CD ROM Drives
+
|'''Televisions'''
|System Evaluation on CD ROM Incoming Shelf
+
[[Image:Television.jpg]]
 +
|If they are small enough to fit on the TV shelves, they can go there. If they are too large for the shelf, they go on the floor near the TV Shelf. LCD TVs are tested with LCD Monitors.
 
|-
 
|-
|CD ROM ReWriteable Drives
+
|'''Printers'''
|Advanced Testing
+
[[Image:Printer.jpg]]
 +
|All printers go to the '''Printerland''' shelf
 
|-
 
|-
|DVD Players
+
|'''Scanners'''
|A/V Department
+
[[Image:Scanner.jpg]]
 +
|All scanners go to the '''Printerland''' shelf
 
|-
 
|-
|DVD ROM Drives
+
|'''Speakers'''
|Advanced Testing
+
[[Image:Speakers.jpg]]
 +
|Computer Speakers should have all components gathered (both speakers, power, and audio cable), rubber-banded, and placed in a paper bag. They are tested in Receiving. Large Speakers go to the "Wall of Sound" in the corner of the Receiving Hallway for A/V to test.
 
|-
 
|-
|Cell Phones
+
|'''Keyboards'''
|Recycling by the Black Hole
+
[[Image:Keyboard.jpg]]
 +
|Put in Keyboard Incoming bin
 
|-
 
|-
|Fax Machines
+
|'''Mice'''
|Printerland
+
[[Image:Mouse.jpg]]
 +
|Put in Mouse Incoming bin
 
|-
 
|-
|Floppy Drives
+
|'''Laptops'''
|Recycling
+
[[Image:Laptop.jpg]]
 +
|Give to a staff member to be locked up in the SDA
 
|-
 
|-
|Floppy Disks
+
|'''Apple All-in-ones'''
|Recycling
+
[[Image:Apple.jpg]]
 +
|Mac shelf in the SDA
 
|-
 
|-
|Hard Drives
+
|'''Cards and Motherboards'''
|System Evaluation on Hard Drive Incoming Shelf
+
[[Image:Motherboard.jpg]]
 +
|Card and motherboard box
 
|-
 
|-
|Joysticks
+
|'''Floppy Drives'''
|Store or Recycling
+
[[Image:Floppydrive.jpg]]
 +
|Recycle in CBM
 
|-
 
|-
|Keyboards
+
|'''CD-ROM Drives'''
|Basic Testing
+
[[Image:Cddrive.jpg]]
 +
|Recycle in CBM
 
|-
 
|-
|Laptops
+
|'''CD-RW and DVD Drives'''
|Black Hole on Incoming Shelf
+
[[Image:Cdrom.jpg]]
 +
|Optical Drives Box
 
|-
 
|-
|Modems - external (56K only)
+
|'''Floppy Disks'''
|Advanced Testing
+
[[Image:Floppydisk.jpg]]
 +
|Recycle in the box labeled Floppy Disks
 
|-
 
|-
|Monitors (Keepers)
+
|'''CD-ROMs'''
|Warehouse on Monitor Incoming Shelf near Monitor Burn In
+
[[Image:CD1.jpg]]
 +
|Destroy if a burned CD and put in CD box, unless it's a factory pressed linux disc, in which case send to store.
 
|-
 
|-
|Monitors (Recyclers)
+
|'''VCRs and DVD Players'''
|Warehouse in Monitor Recycling Pile
+
[[Image:Dvdplayer.jpg]]
 +
|DVD players with remotes go to Receiving
 +
DVD players or recorders without remotes get cut and put in the CBM.
 +
Portable DVD Players get tested in Receiving.
 +
All VCRs or VCR/DVD combos get tested in Receiving as long as they have a remote.
 
|-
 
|-
|Motherboards
+
|'''Stereo Systems'''
|Card and Motherboard Sorting
+
[[Image:Stereo.jpg]]
 +
|Receivers, amps, equalizers, etc. should be stacked neatly in the A/V incoming area.
 +
Cassette Tape or single-disc CD players or recorders get cut and put in the CBM.
 +
Boomboxes go to the store, if in good condition.
 
|-
 
|-
|Mice
+
|'''Telephones'''
|Basic Testing
+
[[Image:Telephone.jpg]]
 +
|Bring Multi-Line phones to Bulk Sales, For others - Recycle in the box labeled [[CBM|Copper Bearing Materials]]
 
|-
 
|-
|Power Cords
+
|'''Cell Phones'''
|Power Cord Bin
+
[[Image:Cellphone.jpg]]
 +
|Give to staff member or put in lock box.
 
|-
 
|-
|Power supplies
+
|'''Wall-warts'''
|System Evaluation
+
[[Image:PowerSupplies.jpg|250px]]
 +
|Rubber band cord & Put in box labeled Wall-Warts for further sorting
 
|-
 
|-
|Power Strips
+
|'''Cords'''
|Thrift Store
+
[[Image:Cords.jpg]]
|-
+
|Check the cord chart!
|Printers
+
 
|Printerland
+
All else ask a staff member.
|-
 
|Scanners
 
|Scanner Triage
 
|-
 
|Speakers
 
|Basic Testing
 
|-
 
|Stereo Systems
 
|A/V Department
 
|-
 
|Systems
 
|System Evaluation on Incoming Pile
 
|-
 
|Systems with built-in CRT
 
|Monitor recycling
 
|-
 
|Trackballs
 
|Basic Testing
 
|-
 
|Typewriters
 
|Recycling
 
|-
 
|VCRs
 
|A/V Department
 
|-
 
|UPS
 
|UPS Land on Incoming Shelf
 
 
|}
 
|}
  
 
==What to do when times are slow==
 
==What to do when times are slow==
* Study the documentation on the wall if it's unfamiliar to you. Keep in mind that it does change over time, so review it from time to time.
+
* Make sure all cords in bins are rubber-banded
* Strip the plastic from wires that are bound for recycling. Bare copper makes a lot more money for Free Geek than plain old wires do. (Not all wires are bound for recycling though.)
 
* "Clone" gizmos.  This is a way to enter a lot of similar types of gizmos into the database at one time. (For instance the Card Sorting volunteers may have produced a box of 100 PCI Modems. We could enter one and copy it 99 times to get 100 gizmo ID numbers.)
 
* Check with the Reuse Coordinator on duty for odd jobs that need doing.
 
 
* Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.
 
* Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.
 +
* Move receiving boxes to their designated areas - e.g. hardware testing box to hardware testing, store box to store.
 +
* Test speakers for Adoption
 +
* Test Subwoofer sets for the Store
 +
* Test DVD and DVD/VCR combos for Store
 +
* Test Headphones for Adoption
 +
 +
If you would like to fill up the store box with lots of great cabling, please see: [[cables for the store]]
  
 
==What about the big donations?==
 
==What about the big donations?==
 
See [[Handling Corporate Donations at Receiving]]
 
See [[Handling Corporate Donations at Receiving]]
  
[[Category:Basic Intake]]
+
[[Category:Receiving]]
[[Category:Howto]]
 

Latest revision as of 15:31, 25 April 2014

deletion

This page has been migrated to a document on Free Geek's Google Drive.

Information remaining behind may no longer be relevant.

MIGRATOR:

When you have tagged this page as migrated,
please add a link to the new document on Google Drive.

(Link to new page immediately below.)


Link

When someone wants to donate a computer or related item to Free Geek, they do so in Receiving. This area is Staff only for data security purposes, however a volunteer runner may assist the staff member when large donations or rushes occur. There is a Receiving calendar now available for pre-notification of Receiving staff and volunteers.


First, meet the donor

  1. Ask if they're here to make a donation. Direct them to the store or front desk if they are not.
  2. There is a $10 fee for CCTV's and if a large business (10+ employees) brings in more than 7 CRT monitors or TVs.
  3. Help them unload.
  4. As they unload, fill out a tally sheet, indicating quantity of each type of item they are donating (Check inside boxes! Donors like to repackage).
  5. Give them the tally sheet and direct them to the front desk.
  6. Finally, thank them for donating! They are the first step to keeping e-waste out of landfills.

Items we do not accept

There are certain items that people might try to donate that we do not accept. You can suggest that people contact Metro Recycling Information Center at (503) 234-3000 between 8:30 a.m. and 5 p.m. Monday through Saturday for instructions on how to properly dispose of these items. There is also an "Other Recyclers" list that they can pick up at the front desk.

Photocopiers

Photocopier.jpg

Major Appliances

Washingmachine.jpg

Microwaves

Microwave.jpg

Smoke Detectors

Smokedetector.jpg

Styrofoam

Styrofoam.jpg

Alkaline Batteries

Batteries.jpg


Items that we do accept

  • Most items can be put away in boxes in Sorting. Some need to be moved elsewhere in the building. See map for details.
  • If there are a lot of donations coming in, concentrate big items like monitors, systems, and printers first. Data Security is of paramount importance!
  • Filling out a tally sheet is important for Free Geek's database - that's how we log how many items we have collected from the community!
  • There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. If you don't know what they do, ask a staff member.
  • If you are unsure of any item, talk to another staff member!
Item Where It Goes
Systems

System.jpg

SDA
CRT Monitors

CRT.jpg All CRT Monitors are now recycled.

Recyclers without "Uncovered Electronic Devices" stickers go in the "CRT Monitors" gaylord These should be Tetris-ed by a staff member. Recyclers with an "Uncovered Electronic Devices" sticker go on the Non-CED shelf. If you have not been trained to stack monitors in gaylords ask a Recycling staff to show you or place the monitor on the floor in front of the gaylord.

Monitors no longer have a charge unless a donor brings more than 7 CRT's and special circumstances apply, which will be determined by the Receiving staff person.

LCD Monitors

LCD.jpg

Go to the LCD Testing Shelves.
Televisions

Television.jpg

If they are small enough to fit on the TV shelves, they can go there. If they are too large for the shelf, they go on the floor near the TV Shelf. LCD TVs are tested with LCD Monitors.
Printers

Printer.jpg

All printers go to the Printerland shelf
Scanners

Scanner.jpg

All scanners go to the Printerland shelf
Speakers

Speakers.jpg

Computer Speakers should have all components gathered (both speakers, power, and audio cable), rubber-banded, and placed in a paper bag. They are tested in Receiving. Large Speakers go to the "Wall of Sound" in the corner of the Receiving Hallway for A/V to test.
Keyboards

Keyboard.jpg

Put in Keyboard Incoming bin
Mice

Mouse.jpg

Put in Mouse Incoming bin
Laptops

Laptop.jpg

Give to a staff member to be locked up in the SDA
Apple All-in-ones

Apple.jpg

Mac shelf in the SDA
Cards and Motherboards

Motherboard.jpg

Card and motherboard box
Floppy Drives

Floppydrive.jpg

Recycle in CBM
CD-ROM Drives

Cddrive.jpg

Recycle in CBM
CD-RW and DVD Drives

Cdrom.jpg

Optical Drives Box
Floppy Disks

Floppydisk.jpg

Recycle in the box labeled Floppy Disks
CD-ROMs

CD1.jpg

Destroy if a burned CD and put in CD box, unless it's a factory pressed linux disc, in which case send to store.
VCRs and DVD Players

Dvdplayer.jpg

DVD players with remotes go to Receiving

DVD players or recorders without remotes get cut and put in the CBM. Portable DVD Players get tested in Receiving. All VCRs or VCR/DVD combos get tested in Receiving as long as they have a remote.

Stereo Systems

Stereo.jpg

Receivers, amps, equalizers, etc. should be stacked neatly in the A/V incoming area.

Cassette Tape or single-disc CD players or recorders get cut and put in the CBM. Boomboxes go to the store, if in good condition.

Telephones

Telephone.jpg

Bring Multi-Line phones to Bulk Sales, For others - Recycle in the box labeled Copper Bearing Materials
Cell Phones

Cellphone.jpg

Give to staff member or put in lock box.
Wall-warts

PowerSupplies.jpg

Rubber band cord & Put in box labeled Wall-Warts for further sorting
Cords

Cords.jpg

Check the cord chart!

All else ask a staff member.

What to do when times are slow

  • Make sure all cords in bins are rubber-banded
  • Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.
  • Move receiving boxes to their designated areas - e.g. hardware testing box to hardware testing, store box to store.
  • Test speakers for Adoption
  • Test Subwoofer sets for the Store
  • Test DVD and DVD/VCR combos for Store
  • Test Headphones for Adoption

If you would like to fill up the store box with lots of great cabling, please see: cables for the store

What about the big donations?

See Handling Corporate Donations at Receiving