Difference between revisions of "Basic Intake Documentation"

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When a customer wants to donate a computer or related item to Free Geek, they do so in the Basic Intake (a.k.a. Receiving) area. This area is run by volunteers and overseen by members of the Free Geek staff (the Reuse Coordinators).  There is a [[Receiving Calendar|Receiving calendar]] now available for pre-notification of Receiving staff and volunteers.
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When a customer wants to donate a computer or related item to Free Geek, they do so in the Basic Intake (a.k.a. Receiving) area. This area is run by volunteers and overseen by members of the Free Geek staff (the Reuse Coordinators).  There is a [[Receiving Calendar|Receiving calendar]] now available for pre-notification of Receiving staff and volunteers, and a [[Receiving Wishlist|Receiving Wishlist]] for core and staff who are looking for specific things.
  
 
==What you can learn here==
 
==What you can learn here==

Revision as of 10:42, 11 August 2006

When a customer wants to donate a computer or related item to Free Geek, they do so in the Basic Intake (a.k.a. Receiving) area. This area is run by volunteers and overseen by members of the Free Geek staff (the Reuse Coordinators). There is a Receiving calendar now available for pre-notification of Receiving staff and volunteers, and a Receiving Wishlist for core and staff who are looking for specific things.

What you can learn here

  • Basic hardware identification
  • Basic data entry, keyboarding and mousing skills.

First, meet the donor

  1. Ask if they're here to make a donation. (Direct them to the store or front desk if they are not.)
  2. Remind them that we have a $10 fee for monitors.
  3. Ask if they need help unloading, and give it to them if needed.
  4. As they unload, fill out a receiving ticket, indicating how many of each type of gizmo they are donating.
  5. Give them the receiving ticket and direct them to the Front Desk, where they can get a receipt and make a donation (or pay a fee).
  6. Thank them for the donation.

Identify what they gave us

Look at the documentation on the walls to identify the common types of gizmos we receive.

Items we do not accept

There are certain items that people might try to donate that we do not accept. You can suggest that people contact Metro for instructions on how to properly dispose of these items.

  • Photocopiers
  • Major Appliances
  • Microwaves
  • Smoke Detectors
  • Styrofoam
  • Televisions

Computer related gizmos that we do accept

Some non-computer gizmos that we take

Anything else

There are thousands of devices that can be incorporated into a computer that are not listed here. We take all of them. Additionally, there are many types of non-computer equipment that we do take. All of these should go into the Advanced Receiving room by default.

A note on Apple hardware

Most items made by Apple, Inc., like a Macintosh computer or a component for a Mac, need to be entered into the database as normal (see below instructions). However, when putting these items away, they go to the Mac Renewal shelf. For example, a Macintosh computer would be received as a System, but not taken to system evaluation, rather to the Mac Shelf. (Laptops are the exception. They go into the Black Hole just like other laptops.)

Enter gizmos into the database

Check the documentation to see if that type of gizmo is needs to be tracked in the database. If so follow the instructions to put it in.

  • DO enter into the database:
    • Fax Machines (MiscGizmo)
    • Laptops
    • Monitors
    • Printers
    • Scanners
    • Systems
    • UPSes
    • Stereo Systems
    • Typewriters (MiscGizmo)
    • VCRs
  • DO NOT enter into the database yet. (Several of these items will be entered later on if they test good.):
    • Cards and Motherboards
    • CD ROM Drives
    • Cell Phones
    • Floppy Disks
    • Floppy Drives
    • Hard Drives
    • Joysticks (PointingDevice)
    • Keyboards
    • Mice (PointingDevice)
    • Power Cords
    • Power Strips
    • Speakers
    • Trackballs (PointingDevice)

Put the gizmos where they belong

  • Check the documentation to see where that type of gizmo belongs and take it there.
  • Check the map if you're unsure where the places are.
  • Anything that is not documented goes into the Offbeat Receiving room.
  • If there are a lot of donation coming in, concentrate on the biggest items (like monitors, printers, and scanners) first.
Gizmo Where it Goes
Apple Laptops Black Hole on top Incoming Shelf
Other Apple hardware Mac Shelf
Cards Card and Motherboard Sorting
CD ROM Drives System Evaluation on CD ROM Incoming Shelf
CD ROM ReWriteable Drives Advanced Testing
DVD Players A/V Department
DVD ROM Drives Advanced Testing
Cell Phones Recycling by the Black Hole
Fax Machines Printerland
Floppy Drives Recycling
Floppy Disks Recycling
Hard Drives System Evaluation on Hard Drive Incoming Shelf
Joysticks Store or Recycling
Keyboards Basic Testing
Laptops Black Hole on Incoming Shelf
Modems - external (56K only) Advanced Testing
Monitors (Keepers) Warehouse on Monitor Incoming Shelf near Monitor Burn In
Monitors (Recyclers) Warehouse in Monitor Recycling Pile
Motherboards Card and Motherboard Sorting
Mice Basic Testing
Power Cords Power Cord Bin
Power supplies System Evaluation
Power Strips Thrift Store
Printers Printerland
Scanners Scanner Triage
Speakers Basic Testing
Stereo Systems A/V Department
Systems System Evaluation on Incoming Pile
Systems with built-in CRT Monitor recycling
Trackballs Basic Testing
Typewriters Recycling
VCRs A/V Department
UPS UPS Land on Incoming Shelf

What to do when times are slow

  • Study the documentation on the wall if it's unfamiliar to you. Keep in mind that it does change over time, so review it from time to time.
  • Strip the plastic from wires that are bound for recycling. Bare copper makes a lot more money for Free Geek than plain old wires do. (Not all wires are bound for recycling though.)
  • "Clone" gizmos. This is a way to enter a lot of similar types of gizmos into the database at one time. (For instance the Card Sorting volunteers may have produced a box of 100 PCI Modems. We could enter one and copy it 99 times to get 100 gizmo ID numbers.)
  • Check with the Reuse Coordinator on duty for odd jobs that need doing.
  • Clean up. Often there are abandoned cardboard boxes to break down and put away, sweeping up to be done, etc.

What about the big donations?

See Handling Corporate Donations at Receiving