Changing the Phone Greetings

We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.

Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.

FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.

Our secure wiki [1] has the technical instructions.

Overview

When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.

English Scripts

These scripts are the default options available when calling in on the main number.

Day Message (001 Instruction)

This is the FREE GEEK Community Technology Center. If you know your party's extension, you can dial it at any time.

(Temporary Closure Messages)

Volunteer BBQ

Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.

Thanksgiving

Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.

Christmas & New Years

Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.

Staff Inservice

Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.

• For information on our hours and location, press 2
• For information on what we accept for donation, press 3
• To learn how to become a Free Geek volunteer, press 4
• To reach our thrift store, press 5 (ext. 105)
• To reach tech support, press 6 (ext. 103/104)
• For a staff directory, press 7
• For directions on how to get to Free Geek, press 8
• To speak to a receptionist, press 0 or stay on the line (ext. 222)

Night Message (002 Instruction)

This is the FREE GEEK Community Technology Center. Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. If you have called outside of these hours, we are closed.

(Temporary Closure Messages)

Volunteer BBQ

Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.

Thanksgiving

Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.

Christmas & New Years

Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.

Staff Inservice

Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.

We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland. To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork. To donate to Free Geek, or to shop in our thrift store, please stop by anytime Tuesday through Saturday between 10 AM and 6 PM."

Hours & Location (011 Instruction)

Our normal hours are 10 AM to 6 PM Tuesday through Saturday. We are closed on Sundays and Mondays. These hours and location are the same for our Thrift Store.

Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.

Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.

Donations (012 Instruction)

We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.

We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.

We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.

We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.

For more information on what we take and how we process it, please visit our website at www.freegeek.org.

Volunteering (013 Instruction)

We have two main volunteer programs: Adoption & Build.

In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.

In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.

If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.

If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.

Directions (014 Instruction)

Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.

We're close to the following Tri-Met bus routes: 06 Martin Luther King Jr. Blvd. 10 Harold 14 Hawthorne 04 Division 70 12th Avenue

If you're travelling by car: From the north Take I-5 South towards Portland Take Exit 300B toward OMSI/Oregon City (left lane of exit) Follow signs for US-26 (stay right as you come off the exit) Merge onto SE Martin Luther King Jr Blvd Turn left at SE Clay St Turn right at SE 10th Ave. Go 1.5 block to the FREE GEEK Community Technology Center

From the south Take I-5 North towards Portland Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy Merge onto SW Harbor Dr Turn right at SW Naito Pkwy Take the ramp onto Hawthorne Bridge Take the ramp to Hawthorne Blvd Continue straight onto SE Hawthorne Blvd Turn right at SE 10th Ave Go 2.5 blocks to the FREE GEEK Community Technology Center

From the east Take I-84 West to Portland Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends) Keep right at the fork (middle lane as I-84 ends) Take Exit 300B toward OMSI/Oregon City (left lane of exit) Follow signs for US-26 (stay right as you come off the exit) Merge onto SE Martin Luther King Jr Blvd Turn left at SE Clay St Turn right at SE 10th Ave Go 1.5 block to the FREE GEEK Community Technology Center

Thrift Store Menu

Store Main Menu (003 Instruction)

Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard

• For information about our laptop and desktop computers, press 1
• For information about items we are likely to carry in the store, press 2
• Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3
• To hear this menu again, press #

Systems Information (015 Announcement)

All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>>

General Inventory Information (016 Announcement)

Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!

Thrift Store Voice Mail (x275)

Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!

Spanish Scripts

These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. Scellef 06:44, 12 March 2012 (UTC)

Day Menu (020 Instruction)

Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento.

(Temporary Closure Messages)

Parrillada para los voluntarios

Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.

Día de Acción de Gracias

Free Geek estará cerrado el 23 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el sábado 24.

Navidad y Año Nuevo

Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.

Entrenamiento del personal

Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.

• Para información sobre nuestro horario y dirección oprima el 2
• Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3
• Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4
• para comunicarse con nuestra tienda oprima el 5 (extensión. 105)
• Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)
• Para el directorio del personal oprima el 7
• Si necesita direcciones para llegar a free Geek, oprima el 8
• Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)

Night Menu (021 Instruction)

Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados.

(Temporary Closure Messages)

Parrillada para los voluntarios

Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.

Día de Acción de Gracias

Free Geek estará cerrado el 23 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el sábado 24.

Navidad y Año Nuevo

Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.

Entrenamiento del personal

Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.

• Para información sobre nuestro horario y dirección oprima el 2
• Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3
• Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4
• para comunicarse con nuestra tienda oprima el 5 (extensión. 105)
• Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)
• Para el directorio del personal oprima el 7
• Si necesita direcciones para llegar a free Geek, oprima el 8
• Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)

Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.

Hours & Location (022 Instruction)

Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda.

Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill.

Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.

Staff Directory

This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!

This document is up to date as of February 11, 2014.

Sortable table

Ext	Location	Name	Type
100	Donor desk	DONOR	IP-24
101	Volunteer desk	VOLUNTEER 1	IP-24
102	Volunteer desk	VOLUNTEER 2	Dig-24
103	Tech support	TECHSUP 1	IP-24
104	Tech support	TECHSUP 2	Dig-24
105	Thrift store	THRIFT STORE	Dig-6
106	Meeting room	MEETING RM	Dig-6
107	Sales	SALES OFFICE	Dig-6
109	Big office	GERRY	Dig-6
111	Public Services	DARREN	Dig-6
112	Small office	MARK	Dig-6
113	Wine cellar	OMAR	Dig-6
114	SDA	SDA	Dig-6
115	Classroom	CLASSROOM	Dig-6
116	Big office	HW GRANTS	Dig-6
117	Macintosh area	MACINTOSH	Dig-6
118	Big office	DARRYL	IP-6
119	BETA (eval)	BETA 2	Dig-6
120	Big office	RICHARD	IP-6
121	Big office	KELLY	Dig-6
122	BETA (desktops)	BETA 1	Dig-6
124	Recycling	RECYCLING	Dig-6
125	Sort land	SORT LAND	Dig-6
126	Receiving	RECEIVING	Dig-12
129	Big office	AUSTIN	Dig-6