Changing the Phone Greetings
We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.
Our secure wiki [1] has the technical instructions.
Overview
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.
Here are scripts for the GREETINGs, the HOME MENU, and the PATHs.
Day Message (001)
This is the FREE GEEK Community Technology Center.
If you know your party's extension, you can dial it at any time.
(Temporary Closure Messages)
- Volunteer BBQ
- Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.
- Thanksgiving
- Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.
For information on our hours and location, press 2
For information on what we accept for donation, press 3
To learn how to become a Free Geek volunteer, press 4
To reach our thrift store, press 5 (ext. 105)
To reach tech support, press 6 (ext. 103/104)
For a staff directory, press 7
For directions on how to get to Free Geek, press 8
To speak to a receptionist, press 0 or stay on the line (ext. 222)
Night Message (002)
This is the FREE GEEK Community Technology Center. Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. If you have called outside of these hours, we are closed.
(Temporary Closure Message Here - e.g. "Please remember that we're closed on Saturday, May 29th during Memorial Day weekend.") Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland. To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork. To donate to Free Geek, or to shop in our thrift store, please stop by anytime Tuesday through Saturday between 10 AM and 6 PM."
Hours & Location (011)
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. We are closed on Sundays and Mondays. These hours and location are the same for our Thrift Store.
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.
Donations (012)
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.
For more information on what we take and how we process it, please visit our website at www.freegeek.org.
Volunteer (013)
We have two main volunteer programs: Adoption & Build.
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.
Directions (014)
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.
We're close to the following Tri-Met bus routes: 06 Martin Luther King Jr. Blvd. 10 Harold 14 Hawthorne 04 Division 70 12th Avenue
If you're travelling by car: From the north Take I-5 South towards Portland Take Exit 300B toward OMSI/Oregon City (left lane of exit) Follow signs for US-26 (stay right as you come off the exit) Merge onto SE Martin Luther King Jr Blvd Turn left at SE Clay St Turn right at SE 10th Ave. Go 1.5 block to the FREE GEEK Community Technology Center
From the south Take I-5 North towards Portland Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy Merge onto SW Harbor Dr Turn right at SW Naito Pkwy Take the ramp onto Hawthorne Bridge Take the ramp to Hawthorne Blvd Continue straight onto SE Hawthorne Blvd Turn right at SE 10th Ave Go 2.5 blocks to the FREE GEEK Community Technology Center
From the east Take I-84 West to Portland Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends) Keep right at the fork (middle lane as I-84 ends) Take Exit 300B toward OMSI/Oregon City (left lane of exit) Follow signs for US-26 (stay right as you come off the exit) Merge onto SE Martin Luther King Jr Blvd Turn left at SE Clay St Turn right at SE 10th Ave Go 1.5 block to the FREE GEEK Community Technology Center
Thrift Store Voice Mail (x105)
Thank you for calling The Free Geek Thrift Store.
The Thrift Store is located at seventeen-thirty-one south-east tenth avenue. We are open Tuesday through Saturday, eleven to seven.
We do not give inventory over the phone. Things move through here so fast any information we could provide over the phone would be inaccurate by the time you arrived here. The best way to find out if we have what you need is to pay a visit. You can find a list of our regular inventory, ballpark prices and store policies on our website: go to freegeek-dot-org, then click on "thrift store."
If you are looking for a power adapter, cable or part, please bring the gizmo-in-question, or specific information as to what you need. The more information you can provide, the better we can help you. There is a computer available for product research in the store.
Thank you for calling.
We hope to see you soon.
Staff Directory
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!
This document is up to date as of February 11, 2014.
| Ext | Location | Name | Type |
|---|---|---|---|
| 100 | Donor desk | DONOR | IP-24 |
| 101 | Volunteer desk | VOLUNTEER 1 | IP-24 |
| 102 | Volunteer desk | VOLUNTEER 2 | Dig-24 |
| 103 | Tech support | TECHSUP 1 | IP-24 |
| 104 | Tech support | TECHSUP 2 | Dig-24 |
| 105 | Thrift store | THRIFT STORE | Dig-6 |
| 106 | Meeting room | MEETING RM | Dig-6 |
| 107 | Sales | SALES OFFICE | Dig-6 |
| 109 | Big office | GERRY | Dig-6 |
| 111 | Public Services | DARREN | Dig-6 |
| 112 | Small office | MARK | Dig-6 |
| 113 | Wine cellar | OMAR | Dig-6 |
| 114 | SDA | SDA | Dig-6 |
| 115 | Classroom | CLASSROOM | Dig-6 |
| 116 | Big office | HW GRANTS | Dig-6 |
| 117 | Macintosh area | MACINTOSH | Dig-6 |
| 118 | Big office | DARRYL | IP-6 |
| 119 | BETA (eval) | BETA 2 | Dig-6 |
| 120 | Big office | RICHARD | IP-6 |
| 121 | Big office | KELLY | Dig-6 |
| 122 | BETA (desktops) | BETA 1 | Dig-6 |
| 124 | Recycling | RECYCLING | Dig-6 |
| 125 | Sort land | SORT LAND | Dig-6 |
| 126 | Receiving | RECEIVING | Dig-12 |
| 129 | Big office | AUSTIN | Dig-6 |