Difference between revisions of "Front Desk"
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* [[Invoicing Donors]] | * [[Invoicing Donors]] | ||
* [[PayPal and/or on-line Donations]] | * [[PayPal and/or on-line Donations]] | ||
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[[Category: Front Desk]][[Category: Procedures]] [[Category:Places]] | [[Category: Front Desk]][[Category: Procedures]] [[Category:Places]] | ||
Revision as of 15:41, 15 March 2006
Kathie and Sophia sit at the front desk and make it work.
Must do tasks
If you're working at the front desk, you have to be sure these get done:
- Taking donations and making a Donation Receipt
- Answering the phone
- Making reminder calls for FreekBox Adoption Classes and Command Line classes.
- Be sure there are build and adopter packets for the tour
- Picking up phone messages and handling them
- Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
- Teach Data Entry
- Supplies
Other Tasks
pre-opening tasks
- review and respond to e-mails
- review and record phone mesages
- Answer messages as needed
- return calls
- send e-mail messages to staff or committees as needed
- check schedule sheet and record cancelations as needed
- call to reschedule appointments as needed
- check supplies (weekly) and prepare supply run list e-mail
- collect and/all data entry documents
- check receiver donation forms supply print new batch as needed
tasks done during work hours
- check in builders, adopters and volunteers
- schedule builders and adopters
- prepare for noon/6pm tour (get packets ready to hand out)
- prepare schedule sheets-3 weeks in advance
- prepare class schedule sheets- 3 weeks in advance
- prepare documents for data entry (regular and special adoption program
- check documents for missing information
- provide missing information and complete them
- put like pages (i.e. all monitor sheets) into one group
- update build status book
- check build status book for missing information and alphebtize if pages if needed
- Update Wiki for Front Desk
- Review and update RT tickets as needed
- process PCC students and Community Service Volunteers from each tour
- Remove Free Geek's fax number from unwanted solicitation faxs
Miscellaneous jobs as needed
- fold Free Geek Flyers
- remind receiving staff person of tour, usually 5 minutes before tour
- if staff person is terribly busy, get tour guide
- introduce tour and front desk personell to group ready for tour
Other important things
But there are procedures that need to be followed by us lesser creatures, such as:
- entering Volunteer hours
- entering Volunteer information
- scheduling volunteer shifts
- overseeing volunteers doing Data Entry
- Invoicing Donors
- PayPal and/or on-line Donations