Difference between revisions of "Front Desk"

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Kathie and Debi sit at the front desk and make it work.
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The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.
  
==Must do tasks==
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=Volunteer Desk=
If you're working at the front desk, you have to be sure these get done:
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*[[Volunteer Desk Orientation]]
* Taking donations and making a [[Donation Receipt]]
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*[[Volunteer Desk Checklist]]
* [[Answering the phone]]
 
* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
* Be sure there are build packets for the tour
 
* Picking up [[phone messages]] and handling them
 
* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
* Teach [[Data Entry]]
 
  
==Other important things==
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=Donor Desk=
But there are procedures that need to be followed by us lesser creatures, such as:
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*[[Donor Desk Orientation]]
* entering [[Volunteer hours]]
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*[[Donor Desk Checklist]]
* entering [[Volunteer]] information
 
* scheduling volunteer shifts
 
* overseeing volunteers doing [[Data Entry]]
 
* [[Invoicing Donors]]
 
* being friendly
 
* being aware of volunteers' bags
 
and so forth??
 
  
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=Office Support Internship=
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*[[Office Support Volunteer Intern]] - Job Description
  
  
[[Category: Front Desk]][[Category: Procedures]]
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[[Category:Front Desk]]

Latest revision as of 09:48, 15 May 2013

The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.

Volunteer Desk

Donor Desk

Office Support Internship