Difference between revisions of "Front Desk"

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Kathie and Sophia sit at the front desk and make it work.
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The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.
  
==Must do tasks==
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=Volunteer Desk=
If you're working at the front desk, you have to be sure these get done:
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*[[Volunteer Desk Orientation]]
* Taking donations and making a [[Donation Receipt]]
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*[[Volunteer Desk Checklist]]
* [[Answering the phone]]
 
* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
* Be sure there are build and adopter packets for the tour
 
* Picking up [[phone messages]] and handling them
 
* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
* Teach [[Data Entry]]
 
* [[Supplies]]
 
==Other Tasks==
 
  
===Pre-Opening Tasks===
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=Donor Desk=
*Review and respond to [http://web.freegeek.org/mail/src/login.php e-mails]
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*[[Donor Desk Orientation]]
*Review and record phone messages
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*[[Donor Desk Checklist]]
*Answer messages as needed
 
**Return calls
 
**Send [http://web.freegeek.org/mail/src/login.php e-mail] messages to staff or committees as needed
 
**Check schedule sheet and record cancellations as needed
 
**Call to reschedule appointments as needed
 
  
*Check supplies (weekly) and prepare supply run list e-mail
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=Office Support Internship=
*Collect and/all data entry documents
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*[[Office Support Volunteer Intern]] - Job Description
*Check receiver donation forms supply print new batch as needed
 
  
===Tasks Done During Work Hours===
 
* Check in builders, adopters and volunteers
 
* Schedule builders and adopters
 
* Prepare for noon/6pm tour (get packets ready to hand out)
 
* Prepare schedule sheets-3 weeks in advance
 
* Prepare class schedule sheets- 3 weeks in advance
 
* Prepare documents for data entry (regular and special adoption program
 
* Entering [[Volunteer hours]]
 
* Entering [[Volunteer Intake Howto | Volunteer]] information
 
* Scheduling volunteer shifts
 
* Overseeing volunteers doing [[Data Entry]]
 
* [[Invoicing Donors]]
 
* [[PayPal and/or on-line Donations]]
 
: Check documents for missing information
 
: Provide missing information and complete them
 
: Put like pages (i.e. all monitor sheets) into one group
 
 
 
* Check build status book for missing information and alphabetize if pages if needed
 
* Update Wiki for Front Desk
 
* Review and update RT tickets as needed
 
* Process PCC students and Community Service Volunteers from each tour
 
* Remove Free Geek's fax number from unwanted solicitation faxs
 
 
===Miscellaneous jobs as needed===
 
 
* fold Free Geek Flyers
 
* remind receiving staff person of tour, usually 5 minutes before tour
 
*  if staff person is terribly busy, get tour guide
 
* introduce tour and front desk personnel to group ready for tour
 
  
 
[[Category:Front Desk]]
 
[[Category:Front Desk]]
[[Category:Procedures]]
 
[[Category:Places]]
 

Latest revision as of 09:48, 15 May 2013

The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.

Volunteer Desk

Donor Desk

Office Support Internship