Difference between revisions of "Front Desk"

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The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.
  
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Many skilled people ([[Volunteer Cashiers Policy|volunteers]] and [[Staff Collective|staff]]) sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the [[Front Desk Beautification]] page.
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=Volunteer Desk=
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*[[Volunteer Desk Orientation]]
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*[[Volunteer Desk Checklist]]
  
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[[FD Task Divvy]]  
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=Donor Desk=
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*[[Donor Desk Orientation]]
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*[[Donor Desk Checklist]]
  
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==Must Do Tasks==
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=Office Support Internship=
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If you're working at the front desk, you have to be sure these get done:
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*[[Office Support Volunteer Intern]] - Job Description
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* [[Printing from the Front Desk | Printing]] stuff.
 
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* Taking donations and making a [[Donation Receipt]] and [[Processing Monetary Donations]]
 
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* [[Answering the phone]]
 
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* Checking phone messages: see [[Phone System Howto]].
 
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* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
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* Make sure there are build and adopter packets for the noon and 6pm tours
 
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* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
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* Check [[Supplies]]
 
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* Schedule and teach people [[Cleaning]]
 
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* Recruit tour guides [[Regularly Scheduled Tour Guides]]
 
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* Occasional [[Community Service Procedure |community service]] volunteer processing.  '''Please go to [[Community Service Procedure |this link]].'''
 
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* Enact the [[Bag Check Policy]]
 
  
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==Other Tasks==
 
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===Pre-Opening Tasks===
 
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*Review and respond to [http://web.freegeek.org/mail/src/login.php e-mails]
 
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*Review and record phone messages.
 
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*Answer messages as needed.
 
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**Return calls.
 
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**Send [http://web.freegeek.org/mail/src/login.php e-mail] messages to staff or committees as needed.
 
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**Check schedule sheet and record cancellations as needed.
 
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**Call to reschedule appointments as needed.
 
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*Prepare Staff Schedule sheet.  Color code prebuild, recycling and receiving people and shifts.
 
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*Put out current volunteer schedule sheets for build and adoption.
 
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*Reminder calls for classes
 
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*Set up cash drawer
 
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*Replace any of the numbered bag check simcards that are missing.
 
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*Check supplies (Tuesday afternoon) and prepare supply run list e-mail.
 
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*Check receiving donation forms supply and print new forms as needed.
 
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*check and add printer paper if needed.
 
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*make 20 copies of FG flyer found on [http://web.freegeek.org/deadtrees deadtrees], if needed.
 
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*put previous day's work schedule into filing cabinet
 
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===Tasks Done During Work Hours===
 
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* Check in builders, adopters and volunteers
 
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* Schedule builders and adopters
 
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**test volunteers before taking command line class (pressing up arrow and tab button)
 
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**test out of card/mother board sorting can be done by a quailified prepbuild instructer
 
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* Prepare for noon/6pm tour (get packets ready to hand out)
 
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* Prepare build, adoption, and class schedule sheets - 3 weeks in advance
 
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* Prepare documents for data entry (regular and special adoption program)
 
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** Check documents for missing information
 
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** Provide missing information and put documents in data entry folder
 
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** Put like pages (i.e. all monitor sheets) into one group
 
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* Entering [http://data/volunteer_tasks/by_volunteer volunteers hours]
 
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* Entering [[Volunteer Intake Howto | Volunteer]] information
 
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* Scheduling volunteer shifts
 
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* Scheduling groups for recycling follow these guidelines: coordinate with recycling coordinator and/or keep groups at 8 or less; know skill level of group; know age and schedule per - can't put 10 high school students at a table    and no 8 year old can work behind counter.
 
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**Print out schedules for classes, build and adoption for a month out.
 
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* Find volunteer for data entry
 
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* Overseeing volunteers doing [[Data Entry]]
 
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* [[Invoicing Donors]]
 
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* [[PayPal and/or on-line Donations]]
 
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* Check build status book for missing information and alphabetize pages if needed
 
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* Review and update [http://todo.freegeek.org/index.html RT] tickets as needed
 
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* Process PCC students and Community Service Volunteers from each tour
 
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* Remove Free Geek's fax number from unwanted solicitation faxs
 
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* Provide [[information on how to get tech support]]
 
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* Howto handle requested pick-up calls:  take the request and e-mail it to pickup@freegeek.org.
 
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===Miscellaneous Jobs===
 
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* [[Organize Build Books]]
 
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* Fold Free Geek Flyers
 
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* find a qualified tour guide for noon and 6pm tours
 
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* Introduce tour guide and front desk personnel to group ready for tour.
 
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* If spanish speakers come to inquire about volunteering, print out the spanish info sheet from the website [[http://freegeek.org/voluntariamente.php Cómo Voluntario]]
 
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* Update Wiki for Front Desk
 
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* [[Using the Page Function]]
 
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* Add current information to
 
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<div style="border: 1px solid #9F9FFF; padding: .5em 1em; color: #000; margin: 3px 3px 0;">
 
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===Shift Notes===
 
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Passin it on to the next person
 
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;Till & Database
 
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*We should schedule someone to organize the office supply room at least once a month[[User:Elizabeth|Elizabeth]] 16:50, 21 March 2007 (PDT)
 
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;Printing
 
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;Tours
 
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*Mr.Jeff asked to not have any tour guys come into the black laptop area. { [Selam ]}
 
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;Customer Complaints
 
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*first, ask them to send an e-mail to staff@freegeek.org
 
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*second, if they would rather speak with someone find a staff person who can take person to a quite space and discuss the issue.
 
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;Tech Support Intake Form
 
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*Fill out this form when a volunteer leaves their system for be fixed.  Forms are in white file cabinet at front desk. All systems left for Michael '''must''' have this form filed out and taped to system before placing system in Michael's office.  The form can also be printed out from [http://web.freegeek.org/deadtrees/techsupportintake.ps here].
 
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;Other stuff
 
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*The Outreach subcommittee's email lists can be found on the wiki page '''Outreach'''[[User:Elizabeth|Elizabeth]] 16:03, 20 April 2007 (PDT)
 
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*Keeping Staff Schedule for a month, each month, so that people can check their hours. They will be in a folder titled '''Old Schedules''' under the till.[[User:Elizabeth|Elizabeth]] 14:33, 20 April 2007 (PDT)
 
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*make sure phone messages are taken on friday and sat.
 
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*all people working front desk note that we don't send people to jeff or forrest. take and forward a message.
 
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*the outside plants need to be watered every Sat. afternoon.  Someone please water them Friday afternoon before any Sat. holiday.
 
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;Phone Messages
 
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*build status sheet books need to be reviewed, re-organized and alphabetized.
 
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;Tour Job Applicants
 
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Please remember to document who came on a tour. I beleave there is a paper that you check off and can add names to at the desk. [[User:Matteo|Matteo]] 21:48, 4 November 2007 (PST)
 
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;Special Job
 
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* Friday 25th 11am to 1pm Ali has a special painting job for 2 or 3 volunteers.  See her for details, but sign is at front dest.
 
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==Meet the Crew==
 
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* Kathie Hitchcock
 
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* Mary Kate Watson
 
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* Sophia Luchini-Dexter
 
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* [[User:something15525|Michael Limb]]
 
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* Sergio Garcia
 
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* Dana Highfill
 
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* Ben Rollock
 
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* Ali Briggs
 
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* Ian Young
 
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* Shawn Furst
 
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* Jake Taasevigen
 
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* Many other talented staff folks
 
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===Money Takers===
 
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Go to [[Volunteer Cashiers Policy#Current List of Volunteers Authorized to Cashier | this page]] to see who's been approved to handle money at Free Geek.  If someone wants to handle money, have 'em send an email to staff.
 
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===Training Check Lists for Front Desk Folks===
 
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*[[Template:Training Guide for Front Desk Internship]]
 
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*[[Training Guide for Jessica]]
 
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*[[User:Koopa/Front Desk Training Guide]]
 
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*[[User:MaryKate/Front_Desk_Training_Guide]]
 
  
 
[[Category:Front Desk]]
 
[[Category:Front Desk]]
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[[Category:Procedures]]
 
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[[Category:Places]]
 

Latest revision as of 09:48, 15 May 2013

The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.

Volunteer Desk

Donor Desk

Office Support Internship

Retrieved from "http://wiki.freegeek.org/index.php?title=Front_Desk&oldid=67424"