Difference between revisions of "Front Desk"

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The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.
  
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Many skilled people ([[Volunteer Cashiers Policy|volunteers]] and [[Staff Collective|staff]]) sit at the front desk and make it work. If you have any ideas about how to make the front desk look better, check out the [[Front Desk Beautification]] page.
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=Volunteer Desk=
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*[[Volunteer Desk Orientation]]
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*[[Volunteer Desk Checklist]]
  
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[[FD Task Divvy]]  
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=Donor Desk=
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*[[Donor Desk Orientation]]
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*[[Donor Desk Checklist]]
  
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==Must Do Tasks==
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=Office Support Internship=
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If you're working at the front desk, you have to be sure these get done:
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*[[Office Support Volunteer Intern]] - Job Description
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* [[Printing from the Front Desk | Printing]] stuff.
 
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* Taking donations and making a [[Donation Receipt]] and [[Processing Monetary Donations]]
 
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* [[Answering the phone]]
 
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* Checking phone messages: see [[Phone System Howto]].
 
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* Making reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
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* Make sure there are build and adopter packets for the noon and 6pm tours
 
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* Sign volunteers up for shifts and classes (be sure to get volunteer number and phone number on signups for classes)
 
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* Check [[Supplies]]
 
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* Schedule and teach people [[Cleaning]]
 
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* Recruit tour guides [[Regularly Scheduled Tour Guides]]
 
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* Occasional [[Community Service Procedure |community service]] volunteer processing.  '''Please go to [[Community Service Procedure |this link]].'''
 
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* Enact the [[Bag Check Policy]]
 
  
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==Other Tasks==
 
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===Pre-Opening Tasks===
 
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*Review and record phone messages.
 
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*Answer messages as needed.
 
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**Return calls.
 
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**Send [http://web.freegeek.org/mail/src/login.php e-mail] messages to staff or committees as needed.
 
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**Check schedule sheet and record cancellations as needed.
 
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**Call to reschedule appointments as needed.
 
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*Prepare Staff Schedule sheet.  Color code prebuild, recycling and receiving people and shifts.
 
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*Put out current volunteer schedule sheets for build and adoption.
 
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*Reminder calls for classes
 
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*Set up cash drawer
 
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*Check supplies (Tuesday afternoon) and prepare supply run list e-mail.
 
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*Check hardware donation forms supply and print new forms as needed.
 
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*check and add printer paper if needed.
 
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*Make copies of FG brochure found on [[Dead trees]], if needed.
 
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*Put previous day's work schedule into filing cabinet
 
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===Tasks Done During Work Hours===
 
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* Check in builders, adopters and volunteers
 
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* Schedule builders and adopters
 
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* Prepare for noon/6pm tour (get packets ready to hand out)
 
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* Prepare build, adoption, and class schedule sheets - 3 weeks in advance
 
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* Enter [http://data/volunteer_tasks/by_volunteer volunteers hours]
 
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* Enter [[Volunteer Intake Howto | Volunteer]] information
 
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* Schedule volunteer shifts
 
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* Schedule [[Group Volunteering Policy | groups for recycling]]
 
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*Print out schedules for classes, build and adoption for a month in advance
 
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* [[Invoicing Donors]]
 
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* [[PayPal and/or on-line Donations]]
 
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* Check build status book for missing information and alphabetize pages if needed
 
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* Review and update [http://todo.freegeek.org/index.html RT] tickets as needed (done by staff only)
 
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* Process [[Community Service Procedure | community service volunteers]]
 
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* Remove Free Geek's fax number from unwanted solicitation faxes
 
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* Provide [[information on how to get tech support]]
 
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* Howto handle requested pick-up calls:  take the request and e-mail it to pickup@freegeek.org.
 
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===Miscellaneous Jobs===
 
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* [[Organize Build Books]]
 
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* Fold Free Geek Flyers
 
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* If Spanish speakers come to inquire about volunteering, print out the Spanish info sheet from the website [[http://freegeek.org/voluntariamente.php Cómo Voluntario]]
 
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* Update Wiki for Front Desk
 
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* [[Using the Page Function]]
 
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* Add current information to
 
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<div style="border: 1px solid #9F9FFF; padding: .5em 1em; color: #000; margin: 3px 3px 0;">
 
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===Money Takers===
 
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Go to [[Volunteer Cashiers Policy#Current List of Volunteers Authorized to Cashier | this page]] to see who's been approved to handle money at Free Geek.  If someone wants to handle money, have 'em send an email to staff.
 
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===Training Check Lists for Front Desk Folks===
 
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*[[Template:Training Guide for Front Desk Internship]]
 
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*[[Training Guide for Jessica]]
 
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*[[User:Koopa/Front Desk Training Guide]]
 
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*[[User:MaryKate/Front_Desk_Training_Guide]]
 
  
 
[[Category:Front Desk]]
 
[[Category:Front Desk]]
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[[Category:Procedures]]
 
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[[Category:Places]]
 

Latest revision as of 09:48, 15 May 2013

The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.

Volunteer Desk

Donor Desk

Office Support Internship

Retrieved from "http://wiki.freegeek.org/index.php?title=Front_Desk&oldid=67424"