Difference between revisions of "Front Desk"

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The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.
  
This page provides information on what needs to be done while working at the front desk.
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=Volunteer Desk=
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*[[Volunteer Desk Orientation]]
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*[[Volunteer Desk Checklist]]
  
==Pre-Opening Tasks==
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=Donor Desk=
* Review and record phone [[Phone System Howto | messages]]
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*[[Donor Desk Orientation]]
** Return calls.
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*[[Donor Desk Checklist]]
** Send [http://web.freegeek.org/mail/src/login.php e-mail] messages to staff or committees as needed.
 
** Check schedule sheet and record cancellations as needed.
 
* Prepare Staff Schedule sheet.  Color code prebuild (pink), recycling (green) and hardware donations (yellow) staffers and shifts.
 
* Put out current volunteer schedule sheets for build and adoption.
 
* Make reminder calls for [[FreekBox Adoption Class]]es and [[Basic Linux Command Line for Builders|Command Line classes]].
 
* Set up cash drawer
 
* Check supplies (Tuesday afternoon) and prepare supply run list e-mail.
 
* Check hardware donation forms supply and print new forms as needed.
 
* Check and add printer paper if needed.
 
* Put previous day's staff schedule into filing cabinet
 
  
==Tasks Done During Work Hours==
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=Office Support Internship=
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*[[Office Support Volunteer Intern]] - Job Description
  
===Volunteers & Donors===
 
* Take donations and print [[Donation Receipt | donation receipts]].
 
** See [[Processing Monetary Donations]].
 
** See [[Invoicing Donors]].
 
* Enact the [[Bag Check Policy]].
 
* Check in volunteers.
 
* Schedule volunteers.
 
* Log volunteer hours.
 
* Enter volunteer information after tour.
 
* Schedule [[Group Volunteering Policy | groups for recycling]]
 
* Schedule volunteers for classes.
 
* Schedule and teach people [[Cleaning]].
 
** Write their name & phone number in the classbook.
 
** Fill out a yellow reminder card for them.
 
 
===Using the Phone===
 
* [[Answering the phone | Answer the phone]]
 
* Check [[Phone System Howto | messages]].
 
 
===Printing===
 
* Print necessary items through [[Dead trees]].
 
** Build packets.
 
** Adoption packets.
 
** Brochures.
 
** Schedule sheets.
 
 
===Miscellaneous Important Tasks===
 
* Ensure tour guide is available. [[Regularly Scheduled Tour Guides]]
 
* Occasional [[Community Service Procedure |community service]] volunteer processing.
 
* See [[PayPal and/or on-line Donations]]
 
* Schedule classes for outside volunteers. Volunteers from [[Outsourcing Recycling |here]] should be signed up regardless of how many hours they have recorded. Sometimes they may need special classes. If this is the case talk to Liane.
 
* Check build status book for missing information and alphabetize pages if needed.
 
* Remove Free Geek's fax number from unwanted solicitation faxes
 
* Provide [[information on how to get tech support]]
 
* How to handle requested pick-up calls:  take the request and e-mail it to pickup@freegeek.org.
 
* If Spanish speakers come to inquire about volunteering, print out the Spanish info sheet from the website [[http://freegeek.org/voluntariamente.php Cómo Voluntario]]
 
* Update Wiki for Front Desk
 
 
==Money Handlers==
 
Go to [[Volunteer Cashiers Policy#Current List of Volunteers Authorized to Cashier | this page]] to see who's been approved to handle money at Free Geek.  If someone wants to handle money, have 'em send an email to staff.
 
 
==Training Check Lists for Front Desk Folks==
 
*[[Template:Training Guide for Front Desk Internship]]
 
*[[User:Koopa/Front Desk Training Guide]]
 
*[[User:MaryKate/Front_Desk_Training_Guide]]
 
  
 
[[Category:Front Desk]]
 
[[Category:Front Desk]]
[[Category:Procedures]]
 
[[Category:Places]]
 

Latest revision as of 08:48, 15 May 2013

The Front Desk may refer to either the Volunteer Desk or the Donor Desk. The term may also refer to the lobby area where both desks are located. Basic resources regarding the Front Desk are located here.

Volunteer Desk

Donor Desk

Office Support Internship