Hardware Grants Coordinator

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Revision as of 16:31, 14 September 2010 by Ali (Talk | contribs)

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Responsibilities

  • Recruit, train, and coordinate Hardware Grants volunteers and volunteer interns
  • Maintain website documentation related to hardware grants
  • Create and maintain Hardware Grants documentation, including support for grant recipients
  • Maintain feedback loop with grant recipients
  • This may include,but is not limited to, occasionally working with the PR Committee to gather testimonials or other information, creating surveys, following up with grant recipients
  • Research new avenues for hardware grants
  • Be an active member of Production Committee, including attending meetings
  • Keep Hardware Grants integrated to the entire organization, including but not limited to working with other staff members when appropriate
  • Evaluate incoming grants and disperse grants
  • Abide by Expectations for All Paid Workers

Specific to Sophia Garcia

In addition to her primary role as Hardware Grants Coordinator, Sophia will also have the following responsibilities:

  • Work floor shifts in Prebuild
  • Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed
  • Work floor shifts in Tech Support
  • Answer questions customer regarding computers over the phone, by email, and in person
  • Follow technical support "walk through" procedure to find the problem
  • Determine whether customers' technical issues may be solved by phone/email or must be solved in person
  • Work with Build Program volunteers and instructors to solve tech support issues
  • Perform computer swapping procedure when necessary
  • Use the standard Free Geek documentation tools, especially RT, to track progress on specific tech support issues
  • Work floor shifts at the Front Desk
  • Greet visitors
  • Answer a multi-line phone, check & relay messages to appropriate places
  • Accept & process donations
  • Perform data entry
  • Use a cash register
  • Process till at the end of the day
  • Schedule volunteer shifts accurately
  • Make reminder calls to volunteers for upcoming classes
  • Prioritize lobby visitors appropriately
  • Print volunteer handouts daily
  • Maintain a steady stream of available coffee for volunteers
  • Take on additional daily tasks at Front Desk as necessary