Hardware Grants Coordinator

Responsibilities

• Recruit, train, and coordinate Hardware Grants volunteers and volunteer interns
• Maintain website documentation related to hardware grants
• Create and maintain Hardware Grants documentation, including support for grant recipients
• Maintain feedback loop with grant recipients

• This may include,but is not limited to, occasionally working with the PR Committee to gather testimonials or other information, creating surveys, following up with grant recipients

• Research new avenues for hardware grants
• Be an active member of Production Committee, including attending meetings
• Keep Hardware Grants integrated to the entire organization, including but not limited to working with other staff members when appropriate
• Evaluate incoming grants and disperse grants
• Abide by Expectations for All Paid Workers

Specific to Sophia Garcia

In addition to her primary role as Hardware Grants Coordinator, Sophia will also have the following responsibilities:

• Work floor shifts in Tech Support

• Answer questions customer regarding computers over the phone, by email, and in person
• Follow technical support "walk through" procedure to find the problem
• Determine whether customers' technical issues may be solved by phone/email or must be solved in person
• Work with Build Program volunteers and instructors to solve tech support issues
• Perform computer swapping procedure when necessary
• Use the standard Free Geek documentation tools, especially RT, to track progress on specific tech support issues

• Work floor shifts at the Front Desk

• Greet visitors
• Answer a multi-line phone, check & relay messages to appropriate places
• Accept & process donations
• Perform data entry
• Use a cash register
• Process till at the end of the day
• Schedule volunteer shifts accurately
• Make reminder calls to volunteers for upcoming classes
• Prioritize lobby visitors appropriately
• Print volunteer handouts daily
• Maintain a steady stream of available coffee for volunteers
• Take on additional daily tasks at Front Desk as necessary