Hardware Grants Coordinator
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Responsibilities
- Recruit, train, and coordinate Hardware Grants volunteers and volunteer interns
- Maintain website documentation related to hardware grants
- Create and maintain Hardware Grants documentation, including support for grant recipients
- Maintain feedback loop with grant recipients
- This may include,but is not limited to, occasionally working with the PR Committee to gather testimonials or other information, creating surveys, following up with grant recipients
- Research new avenues for hardware grants
- Be an active member of Production Committee, including regularly reporting on the status and needs of Hardware Grants
- Evaluate incoming grants and disperse grants
- Abide by Expectations for All Paid Workers
Specific to Sophia Garcia
In addition to her primary role as Hardware Grants Coordinator, Sophia will also have the following responsibilities:
- Work floor shifts in Tech Support
- Answer questions customer regarding computers over the phone, by email, and in person
- Follow technical support "walk through" procedure to find the problem
- Determine whether customers' technical issues may be solved by phone/email or must be solved in person
- Work with Build Program volunteers and instructors to solve tech support issues
- Perform computer swapping procedure when necessary
- Use the standard Free Geek documentation tools, especially RT, to track progress on specific tech support issues
- Work floor shifts at the Front Desk
- Greet visitors
- Answer a multi-line phone, check & relay messages to appropriate places
- Accept & process donations
- Perform data entry
- Use a cash register
- Process till at the end of the day
- Schedule volunteer shifts accurately
- Make reminder calls to volunteers for upcoming classes
- Prioritize lobby visitors appropriately
- Print volunteer handouts daily
- Maintain a steady stream of available coffee for volunteers
- Take on additional daily tasks at Front Desk as necessary