Difference between revisions of "Hardware Grants Instructor Checklist"
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!| | !| | ||
|- | |- | ||
| − | || Check e-mails. Reply to e-mails.|| | + | || Check e-mails. Reply to e-mails. Every time a Hardware Grants ticket is updated in RT (except for when it is merged) you will receive an e-mail.|| |
|- | |- | ||
|| Review phone messages. Return calls, send messages to interns as needed.|| | || Review phone messages. Return calls, send messages to interns as needed.|| | ||
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|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"|| | || Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"|| | ||
|- | |- | ||
| − | || Check RT for tickets in "General Queue" | + | || Check RT for tickets in that someone else moved from the "General Queue" to the "Incoming Queue" (your e-mail will not alert you to these.|| |
|- | |- | ||
|} | |} | ||
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
|- style="background:black; color:white" | |- style="background:black; color:white" | ||
| − | !| Hardware Grants | + | !| Hardware Grants Wait Lists |
!| | !| | ||
| − | || | + | || Use wait list to allocate laptops. Update wait list. Update tickets in RT to reflect that laptops are ready. || |
| − | |||
| − | |||
|- | |- | ||
| − | || | + | || Repeat for printers. || |
|- | |- | ||
| − | || | + | || Repeat for LCDs (if there is a wait list) || |
|- | |- | ||
| − | || | + | || Repeat for CRTs (if there is a wait list) || |
|- | |- | ||
| − | || | + | || Every so often check the A/V wait list and the unicorn wait list. A/V should let you know if they have something for one of their grants. || |
|- | |- | ||
|} | |} | ||
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% | ||
|- style="background:black; color:white" | |- style="background:black; color:white" | ||
| − | !| | + | !| Documentation |
|- | |- | ||
| − | || | + | || Maintain [[Hardware Grants|main Hardware Grants Wiki Page]] and all pages listed under "Pages related to hardware grants" found on main Hardware Grants wiki page. |
|- | |- | ||
| − | || | + | || Maintain [http://www.freegeek.org/grants Hardware Grants Web Page] and [http://www.freegeek.org/grants/apply Hardware Grants Application] in Wordpress |
|- | |- | ||
| − | || Print | + | || Print [[Resource Packets for Hardware Grants]], and [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]]. |
|- | |- | ||
|} | |} | ||
Revision as of 17:12, 9 September 2011
| Hardware Grants Correspondence | |
|---|---|
| Check e-mails. Reply to e-mails. Every time a Hardware Grants ticket is updated in RT (except for when it is merged) you will receive an e-mail. | |
| Review phone messages. Return calls, send messages to interns as needed. | |
| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants" | |
| Check RT for tickets in that someone else moved from the "General Queue" to the "Incoming Queue" (your e-mail will not alert you to these. |
| Hardware Grants Wait Lists | Use wait list to allocate laptops. Update wait list. Update tickets in RT to reflect that laptops are ready. | ||
|---|---|---|---|
| Repeat for printers. | |||
| Repeat for LCDs (if there is a wait list) | |||
| Repeat for CRTs (if there is a wait list) | |||
| Every so often check the A/V wait list and the unicorn wait list. A/V should let you know if they have something for one of their grants. |
| Documentation |
|---|
| Maintain main Hardware Grants Wiki Page and all pages listed under "Pages related to hardware grants" found on main Hardware Grants wiki page. |
| Maintain Hardware Grants Web Page and Hardware Grants Application in Wordpress |
| Print Resource Packets for Hardware Grants, and Classes at Free Geek for Hardware Grants Recipients. |
| Afternoon Tasks | |
|---|---|
| Triage e-mails at 3:00pm. | |
| Check to see if there are any new phone messages; return (or forward) phone calls as necessary. | |
| Check the open grants queue. Take some grants. | |
| Check the general queue to see if any grants ended up in there. | |
| Check the internship queue to see if there are any potential hardware grants interns to contact. |
| Weekly Tasks | |
|---|---|
| Run through all of the grants in your own queue. Make sure that none have been left | |
| Tuesday afternoon: Check Tom's grants. | |
| Tuesday afternoon: Check Tony's grants. | |
| Thursday afternoon: Check Nate's grants. | |
| Friday afternoon: Check Jeff's grants. |
| Checking the Grant Queues (the new Grants Queue and Volunteers' Queues) | |
|---|---|
| Check for PPS Schools. Before we can grant systems to PPS schools we need to check with Jed Gilchrist. | |
| Check for pass-throughs. These get deprioritized. | |
| Check for dead grants--grants that no one has responded to in a month or so. |
| Closing Tasks | |
|---|---|
| Put pens, pencils, scissors, etc. back where they belong. | |
| Take cups, plates, and food from Monkeyhouse to kitchen. | |
| Put all clipboards back where they belong. | |
| Turn off both computers. | |
| Crumb check! |