Difference between revisions of "Hardware Testing Instructor Responsibilities"

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== Advanced Testing Tasks ==
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{{migrated}}
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* Power Supply Sorting
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[https://docs.google.com/document/d/1vPIrhXGn5HiVXNz3EidFLmGMwYpOECfBY4D2O1yzjAk/edit?usp=sharing Link]
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* Card Sorting
 
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* Hard Drive Testing
 
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* External Hard Drive Enclosure Testing
 
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* Optical Drive Testing
 
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* External Optical Drive Testing
 
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* RAM Testing
 
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* Motherboard Testing
 
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* Processor Testing
 
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* Video Card Testing
 
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* Network Testing
 
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* Wireless Keyboard & Mice Testing
 
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* Bluetooth Headset Testing
 
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* Wireless Cards - PCI and laptop PC Bus
 
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* Empty Recycling Bins
 
  
 +
'''Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors!''' This means:
 +
* Welcoming incoming volunteers at the beginning of the shift
 +
* Introducing yourself to volunteers you haven't met before, or whose names you don't remember
 +
* Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
 +
** Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
 +
** Which volunteers are present during your shift?  What are their strengths and weaknesses?  Do they want to learn something new? Match up their interests with priority tasks
 +
* Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
 +
* Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
 +
* Being available for any questions that they may have
 +
* Remaining patient and friendly while maintaining good boundaries
 +
* Providing volunteers opportunities to work on special projects, as is needed and appropriate
 +
* Be sure to thank volunteers for their work as they leave
 +
<br>
 
== Oversight Checklist ==
 
== Oversight Checklist ==
  
 
=== Beginning of Shift ===
 
=== Beginning of Shift ===
−
* Prioritize tasks based on current stock, store and build needs.
+
* Check meetingwords.com/whiteboard
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* Direct volunteers to prioritized tasks.
+
* Prioritize tasks based on current stock, Store and Build needs - '''and update the white board'''
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* Hard Drives - swap tested drives, load drives to be wiped.
+
* Welcome volunteers and direct them to prioritized tasks
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* Memory - swap tested memory, load memory to be tested. (if no volunteers are available to do it)
+
* Monitors need to be set up or taken down at the beginning of every shift
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* Wall Warts Sorting - get wall warts box from receiving.
+
* Remember to delegate! But if no volunteers are available:
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* Sorting lock box incoming in tardis into appropriate boxes.
+
** Swap RAM
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* Sort wireless mice and keyboards into boxes by brand.
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** Sort Incoming
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* Sort incoming optical drives
+
** Sort boxes of power supplies that come from Receiving, routing them to other areas
 +
** Sort small Hard Drive Lock Box into big Hard Drive Lock Box
  
 
=== During Shift ===
 
=== During Shift ===
−
* Be available to answer volunteers' questions.
+
* Be available to answer volunteers' questions and to support their endeavors
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* Tally tested gizmos going to the store and store returns. Monthly totals can be found at [[Advanced Testing Tally: To the Store]]
+
* Power adapter should be sorted and taken to the different areas necessary - laptops, am land, store, av
 +
** Pull all RAM from receiving and the system evaluation area to be sorted and tested
 +
** Stock the Build room with RAM, cards, load hard drives, sort also pull items into appropriate boxes
 +
** Repair failed machines as necessary
 +
** REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
 +
** Sort incoming shelf in hardware test area for interns to test according to the needs of the different departments
 +
**Check on the flow of work source materials to the different departments
  
 
=== End of Shift ===  
 
=== End of Shift ===  
−
* Ask volunteers to clean up their areas.
+
* Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
 +
** This includes emptying all yellow recycling bins - '''make sure all volunteers are familiar with this process!'''
 +
***Report any problems with tools, machinery to appropriate staff  -create a RT ticket for any needed items
 +
<br>
 +
<br>
 +
<br>
 +
<br>
 +
<br>
  
 
=== End of Day ===
 
=== End of Day ===
−
* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves.
+
* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
−
* Put away testing equipment.
+
* Put away testing equipment
−
* Set up drives to test over night, but not on the weekend.
+
* Set up hard drives to test over night, but not on the weekend/holidays
−
* Turn off all unused computers and LCD monitors.
+
* Load RAM to be started the next morning (unless a volunteer did it)
 +
* Turn off all unused computers and LCD monitors
 +
* Empty small Lock Box into big Lock Box and '''make sure it is locked'''
 +
* Make sure TARDIS is locked - '''BOTH LOCKS'''
 +
.
  
−
== Volunteer Inventory ==
+
=== End of Week ===
−
* Don't forget to say hello to everyone and introduce yourself to new folks.
+
* Shutdown any hard drives that are still running & return them to the big Lock Box
−
* Which volunteers are present during your shift?  What are their strengths and weaknesses?  Do they want to learn something new? Match up their interests with priority tasks.
+
* Turn off the TARDIS's ceiling fan
−
* Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered.
 
−
* Thank volunteers for their work as they leave.
 
−
* If volunteer involvement is low in your shift, ask a build instructor to refer or direct appropriate volunteers to your area.
 
−
 
 
−
== Hard Drive Testing ==
 
−
* Pull and label all tested hard drives.  Recycle the failed ones.
 
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* Stock all the machines.
 
−
* Repair failed machines as necessary.
 
−
* REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT mailing list).
 
−
 
 
−
== Sort Incoming Network Stuff ==
 
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* Match up wall warts with incoming network gizmos.
 
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* Sort incoming wall warts.
 
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* If a particular sorted wall wart container is overflowing, cull the off-brand wall warts (use your judgment).
 
−
 
 
−
== Task Status ==
 
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* Is a particular, overflowing task not being covered by a volunteer? Make a plan to cover it such as setting up an internship to focus on improving testing procedures.
 
−
 
 
−
 
 
−
'''Hard Drive Testing is SUPER IMPORTANT.  Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.'''
 
  
 +
== Hardware Testing Tasks ==
 +
* Power Supply Sorting
 +
* Card sorting &testing
 +
* External Hard Drive Enclosure Testing
 +
* External Optical Drive Testing
 +
* RAM Testing
 +
* Motherboard Testing
 +
* Processor Testing
 +
* Video Card Testing
 +
* Network Testing
 +
* Wireless Keyboard & Mice Testing
 +
* Wireless Cards - PCI and laptop PC Bus
 +
* Empty Recycling Bins
 +
* Monitor, TV, Projector test
  
 
[[Category:Production]]
 
[[Category:Production]]
−
[[Category:Advanced Testing]]
+
[[Category:Hardware Testing]]
 +
[[Category:Training]]

Latest revision as of 12:48, 1 August 2014

deletion

This page has been migrated to a document on Free Geek's Google Drive.

Information remaining behind may no longer be relevant.

MIGRATOR:

When you have tagged this page as migrated,
please add a link to the new document on Google Drive.

(Link to new page immediately below.)


Link

Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors! This means:

  • Welcoming incoming volunteers at the beginning of the shift
  • Introducing yourself to volunteers you haven't met before, or whose names you don't remember
  • Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
    • Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
    • Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
  • Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
  • Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
  • Being available for any questions that they may have
  • Remaining patient and friendly while maintaining good boundaries
  • Providing volunteers opportunities to work on special projects, as is needed and appropriate
  • Be sure to thank volunteers for their work as they leave


Oversight Checklist

Beginning of Shift

  • Check meetingwords.com/whiteboard
  • Prioritize tasks based on current stock, Store and Build needs - and update the white board
  • Welcome volunteers and direct them to prioritized tasks
  • Monitors need to be set up or taken down at the beginning of every shift
  • Remember to delegate! But if no volunteers are available:
    • Swap RAM
    • Sort Incoming
    • Sort boxes of power supplies that come from Receiving, routing them to other areas
    • Sort small Hard Drive Lock Box into big Hard Drive Lock Box

During Shift

  • Be available to answer volunteers' questions and to support their endeavors
  • Power adapter should be sorted and taken to the different areas necessary - laptops, am land, store, av
    • Pull all RAM from receiving and the system evaluation area to be sorted and tested
    • Stock the Build room with RAM, cards, load hard drives, sort also pull items into appropriate boxes
    • Repair failed machines as necessary
    • REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
    • Sort incoming shelf in hardware test area for interns to test according to the needs of the different departments
    • Check on the flow of work source materials to the different departments

End of Shift

  • Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
    • This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
      • Report any problems with tools, machinery to appropriate staff -create a RT ticket for any needed items






End of Day

  • Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
  • Put away testing equipment
  • Set up hard drives to test over night, but not on the weekend/holidays
  • Load RAM to be started the next morning (unless a volunteer did it)
  • Turn off all unused computers and LCD monitors
  • Empty small Lock Box into big Lock Box and make sure it is locked
  • Make sure TARDIS is locked - BOTH LOCKS

.

End of Week

  • Shutdown any hard drives that are still running & return them to the big Lock Box
  • Turn off the TARDIS's ceiling fan

Hardware Testing Tasks

  • Power Supply Sorting
  • Card sorting &testing
  • External Hard Drive Enclosure Testing
  • External Optical Drive Testing
  • RAM Testing
  • Motherboard Testing
  • Processor Testing
  • Video Card Testing
  • Network Testing
  • Wireless Keyboard & Mice Testing
  • Wireless Cards - PCI and laptop PC Bus
  • Empty Recycling Bins
  • Monitor, TV, Projector test
Retrieved from "http://wiki.freegeek.org/index.php?title=Hardware_Testing_Instructor_Responsibilities&oldid=70757"