Difference between revisions of "Info@ Boilerplate Responses"

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[[Category: Front Desk]]
 
[[Category: Front Desk]]
 
[[Category:Form Letters]]
 
[[Category:Form Letters]]
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====Volunteer Tour====
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Glad to hear you're interested in volunteering with us.  The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour.  They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes.  Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour.
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I hope this information helps and we look forward to seeing you at Free Geek.
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Thanks,

Revision as of 12:25, 19 July 2013

Best practices:

  • Always include info@ in responses so other watchers know not to answer
  • Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)
  • Link to website and Wiki when appropriate/necessary
  • Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org

Cut-and-paste responses to frequently asked questions via the info@ email:

Data security

Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the specs. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.

http://wiki.freegeek.org/index.php/Data_Security

http://www.dban.org/


Volunteer Tour

Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. I hope this information helps and we look forward to seeing you at Free Geek.

Thanks,