Difference between revisions of "Information on how to get tech support"

From FreekiWiki
Jump to navigation Jump to search
m
Line 1: Line 1:
 
This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.
 
This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.
  
 +
* Here general information about [[Tech Support|Tech Support]], including what we do and do not support.
 
* {{Tech Support Hours}}
 
* {{Tech Support Hours}}
 
** By phone - call the main Free Geek number during support hours - {{phone}}, then option 5
 
** By phone - call the main Free Geek number during support hours - {{phone}}, then option 5

Revision as of 10:23, 25 September 2009

This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.

  • Here general information about Tech Support, including what we do and do not support.
  • Tech Support Hours are from noon to 5.45 pm, Tuesday through Saturday or by appointment. We are closed, to walk in customers, for lunch from 1-1.30pm.
    • By phone - call the main Free Geek number during support hours - (503) 232-9350, then option 5
    • Walkin - Come to the reception area during tech support hours and they will direct you back to the tech support area
    • Email - send an email to support AT freegeek.org (this of course can be done at any time, not just tech support hours).
  • If a volunteer brings in a system outside of tech support hours, fill out a Tech Support Intake form and attach it to the box. Make sure that the following information especially gets on the form.
    • volunteer name and geek ID number (or the source of the box for store boxes and grants)
    • phone number or email
    • date
    • username and password for the box or permission to change the password.
    • a brief description of the problem

Please sign or initial the form so we know who the volunteer talked to. The forms should be available behind the front desk or in the tech support office, or can be printed out from here .