Information on how to get tech support

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Revision as of 16:18, 4 August 2007 by Elizabeth (talk | contribs) (instructions for front desk folks helping vols to get tech support)
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This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.

  • Tech Support Hours are from 3 to 6 pm, Tuesday, Wednesday, Friday and Saturday or by appointment.
    • By phone - call the main Free Geek number during support hours - (503) 232-9350
    • Walkin - Come to the reception area during tech support hours and they will direct you back to the tech support area
    • Email - send an email to support AT (this of course can be done at any time, not just tech support hours).
  • If a volunteer brings in a system outside of tech support hours, be sure to get this pertinent information before putting it it the Tech Support Office:
    • volunteer name and geek ID number
    • phone number
    • date and time
    • username and password for the box