Injury Logging Procedure

What to do for Volunteer Injuries

If someone is injured, we need to do several things. Note: this is to be taken as an additive to what is taught in the first aid class at the Red Cross.

• Assess the situation. Does the volunteer need professional medical attention?
• Give First Aid treatment if certified, or find someone who is!
• Offer to call an ambulance (person needs to say yes/no)
• Grab one of the red Volunteer ER folders (We have two: one lives on Richard's desk, one lives at the Front Desk)
• Fill out page 1 (Section A & B) of the Special Risk Accident Claim Form located in the RED folder.
  • Staff completes section A & signs
  • Injured Volunteer completes section B & signs @ bottom (section C is optional)
• Make a copy of the 1st page of the form
  • Send Volunteer for treatment with copy of 1st page AND Volunteer ER Card from RED folder
  • The Volunteer ER card (same info @ top of form) provides the hospital with info to verify Volunteer Coverage
  • Place original, completed form in Valerie's inbox for processing/filing
• Use the info from the form to create a ticket in the "Incident Reports" queue in RT

The Volunteer ER cards are located in the RED folders. The file is here: [1]

IMPORTANT!!

• Volunteers are now covered by our Volunteer Accident Policy as of September 18, 2009, NOT Workers' Compensation.
• There is a DIFFERENT FORM for "Accidental Death of a Volunteer" (located in tan folder, within red folder)
• There is a DIFFERENT FORM for "Accidental Dismemberment/Paralysis of a Volunteer" (located in tan folder, within red folder)

What to do for Employee Injuries

If someone is injured, we need to do several things. Note: this is to be taken as an additive to what is taught in the first aid class at the Red Cross.

• Assess the situation. Does the employee need professional medical attention?
• Give First Aid treatment if certified, or find someone who is!
• Offer to call an ambulance (person needs to say yes/no)
• Ask them for current phone number to reach them for follow-up (and questions).
• Give employee an "Employee Emergency Injury Info" card, whether or not they decide to seek treatment.

The Employee ER cards are located in the BLUE folder on Richard's desk. The file is here: [2]

• Send employee for treatment (via ambulance, other ride, parent, etc.)
  • If they refuse, still hand them the info card should they seek treatment later.
• Fill out an Incident Report located in the BLUE folder at Richard's desk
• ALSO, use this same info to create a ticket in the "Incident Reports" queue in RT, or emailing staff (if you dont have a rt account)
• Give this form to Valerie or Richard to fax to Kristi, our claims contact via JD Fulwiler

IMPORTANT!!

• Employees are covered by our Worker's Compensation Insurance, NOT our General Liability Insurance.

What to do for Customer/Donor Injuries or Incidents

If a donor or customer is injured or incurs damage to their property (i.e. cart hits car), this is a General Liability situation. Note: this is to be taken as an additive to what is taught in the first aid class at the Red Cross.

• Assess the situation. Does the individual need professional medical attention?
• Give First Aid treatment if certified, or find someone who is!
• Offer to call an ambulance if the situation warrants (person needs to say yes/no)

Collect from injured party or damaged property owner:

• Full Name
• Full Address
• Phone numbers
• As much detail as possible about events, property involved, etc.
• Write down their version of events and read it back to them, later note this info in RT under "Incident Reports"
• After their departure, collect eye witness info from staff/volunteers in the area of, or involved in, the incident
• Give the injured party, or owner of damaged property, a business card and a specific staff contact. MK & staff dealing with incident are the best choices. Let MK know you did this.

IMPORTANT!!

• There are no forms to fill out or ER cards to disperse: Document incident on paper and in RT, convey to MK, give person a business card with specific staff contacts.
• Customers/Visitors and their property, if we are found liable, are covered under our General Liability Insurance.
• MK will follow-up with individual and if treatment/compensation is sought, MK will pursue compensation or report with General Liability Insurance.

What to document in RT

• Name of person
• Date of Injury/Incident
• Type of Injury/Incident
• Action required
• Actions completed
• Full contact info: Address & Phone numbers

What OSHA says

Every employer who is subject to OSHA and has more than 10 employees is required to maintain records relating to employee injuries and illness. This illness and injury log may be kept on a form developed by OSHA, known as Forms 300 and 300A log and summary. Although the records are generally not filed with OSHA, they must be maintained at the worksite for a five-year period and made available to employees and OSHA inspectors. Required log entries must be made within seven days. OSHA defines recordable data as any new, work-related injury or illness which also meets one or more of the following conditions:

• Death or loss of consciousness
• Results in one or more days away from work
• Restricted work activity or job transfer
• Requires medical treatment beyond first aid, or
• Is a recordable condition listed in a regulatory supplement