Difference between revisions of "Online Sales Intro Class"
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**Amazon gurantees that buyers can return any item for any reason you have to deal with it. | **Amazon gurantees that buyers can return any item for any reason you have to deal with it. | ||
+ | ==Ebay== | ||
+ | ===Listing your item=== | ||
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+ | ===Creating your account=== | ||
+ | ===Making the sale=== | ||
+ | |||
+ | ===After the sale=== | ||
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==Amazon.com== | ==Amazon.com== | ||
*Online reasource: http://www.amazon.com/help/selling | *Online reasource: http://www.amazon.com/help/selling | ||
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*Research before investing. Use a computer or phone to check prices. | *Research before investing. Use a computer or phone to check prices. | ||
===Craigslist=== | ===Craigslist=== | ||
+ | *something | ||
[[Category: Classes]] | [[Category: Classes]] |
Revision as of 14:35, 12 April 2013
Draft class outline for online sales class Spring 2013
Introduction
- John Ashcraft - Amazon.com sales of ink and toner at Free Geek
- Brian Keefer - Online Sales Associate at Free Geek
Class Objectives - Students Will Be Exposed To:
- General information about selling items on Amazon.com and Ebay.com
- Setting up accounts
- Making listings
- Fulfilling orders
- Getting paid
- Open discussions with experienced and sucessful sellers
General information:
Supplies
- Printer
- Scale - John recommends: Accurate to .2oz with capacity up to 35lbs
- Packaging Tape - with convenient dispenser
- Tape measure
- Scissors
- Packaging material - Reduce/Reuse
- Digital camera - Important for Ebay but optional for amazon.com
Technical considerations
- Email access reliable and regular
- Bank account
- Credit card
- Telephone #
- Computer/printer
- Storage space - Secure / seperate.
Useful skills and mindset
Patience
- List -> wait ->fulfill orders -> wait -> Get Paid!
- Sales may be slow
- Customers will be upset and the fault may or may not be yours
- There may be setbacks!
Be Self Motivated
- Work while you wait!
- Not every listing will turn into a sale.
- More listings generally means more sales.
Amazon.com vs. ebay:
- Listing
- Amazon.com 1-5 minutes per listing
- Fees:
- Amazon.com is about 15%+$2]
- Payments
- Amazon.com: buyers pay Amazon. Direct deposits gto your bank after a 2 week hold.
- Customer Interactions
- Returns and refunds
- Amazon gurantees that buyers can return any item for any reason you have to deal with it.
Ebay
Listing your item
Creating your account
Making the sale
After the sale
Amazon.com
- Online reasource: http://www.amazon.com/help/selling
Listing your item
- finding the exact product listing
- accurately choosing a condition
- composing description details
- Determining a price
- selecting shipping options
- Potential to lose money on shipping
Creating your account
- Standard Amazon.com account
- Amazon seller account
Making the sale
- Email: "Sold, ship now:"
- Logging in to seller account
- Print packaging slip
- Pack item
- Buy shipping
- Verify that the shipping label, packaging slip and item all match!
- Ship
After the sale
- Returns & Refunds
- In general the buyer can return anything for any reason
- Be helpful and polite your reputation is at stake
Other options
- pro merchant subscription
- Fullfillment by amazon.
General Advice
- It is ok to lose money on some sales.
- Expect this and be sure that you are having an overall profitable experience.
- Feedback is worth money.
- Sellers with better feedback ratings can expect quicker sales and higher prices.
- New sellers can be devastated by a single negative feedback.
- Half of the negative feedback that John sees is probably undeserved.
- Communicate with buyers early and quickly to resolve issues.
- Be emotionally resilient
- When negative feedback comes in or large orders are refunded it common to become demoralized.
Open discussion
Bonus topics:
Where to get things to sell
- This can be what makes your businesss special!
- Start at home: low risk, your old stuff may have value online.
- Research before investing. Use a computer or phone to check prices.
Craigslist
- something