Difference between revisions of "Phone System Howto"
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This page will contain instructions on how to operate the phone system at freegeek, including paging, transferring, etc. You may also be interested in reading about [[Answering the phone]], and [[Changing the Phone Greetings]]. | This page will contain instructions on how to operate the phone system at freegeek, including paging, transferring, etc. You may also be interested in reading about [[Answering the phone]], and [[Changing the Phone Greetings]]. | ||
| − | Notes about admin stuff can be found here: [ | + | Notes about admin stuff can be found here: [http://securewiki.freegeek.org/index.php/Phone_Administration Phone Administration] |
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# Pick up the handset | # Pick up the handset | ||
| − | # Dial your desired | + | # Dial your desired party's extension |
| − | |||
===External calls from display phones=== | ===External calls from display phones=== | ||
| Line 21: | Line 20: | ||
#Press the "Transfer" button on the bottom of the display phone | #Press the "Transfer" button on the bottom of the display phone | ||
| − | #Enter the desired | + | #Enter the desired party's extension number |
| − | |||
#Hang up the handset and go on with your life | #Hang up the handset and go on with your life | ||
| Line 30: | Line 28: | ||
===Paging=== | ===Paging=== | ||
The page feature is a way to make an announcement over the speakers throughout the building, i.e. to call someone up to the front desk. | The page feature is a way to make an announcement over the speakers throughout the building, i.e. to call someone up to the front desk. | ||
| − | Follow these instructions for paging. Note: some phones in the building | + | Follow these instructions for paging. Note: some easily accessible phones in the building have paging disabled. |
#Lift the handset | #Lift the handset | ||
| Line 36: | Line 34: | ||
#Speak your announcement | #Speak your announcement | ||
#Hang up the handset | #Hang up the handset | ||
| − | |||
| − | |||
==Buttons== | ==Buttons== | ||
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* Line 1-4 - These buttons are to select an external line | * Line 1-4 - These buttons are to select an external line | ||
* Speaker Button - Use this button for using the external speaker rather than the handset for calls. Note: you will also need to press the mic button in order to activate the external microphone. | * Speaker Button - Use this button for using the external speaker rather than the handset for calls. Note: you will also need to press the mic button in order to activate the external microphone. | ||
| − | * Dir - This is a directory of internal extensions. To utilize this feature, press the Dir softkey, then press the Ext. softkey and use the up and down arrows to find | + | * Dir - This is a directory of internal extensions. To utilize this feature, press the Dir softkey, then press the Ext. softkey and use the up and down arrows to find your desired party |
| − | |||
| − | |||
==NEC InMail (Voice Mail)== | ==NEC InMail (Voice Mail)== | ||
Latest revision as of 17:45, 29 February 2012
This page will contain instructions on how to operate the phone system at freegeek, including paging, transferring, etc. You may also be interested in reading about Answering the phone, and Changing the Phone Greetings.
Notes about admin stuff can be found here: Phone Administration
Making Calls
Internal calls from display phones
The phone system will automatically route calls internally when the handset is picked up.
- Pick up the handset
- Dial your desired party's extension
External calls from display phones
- Pick up the receiver.
- Press a numbered line button towards the top of the display phone.
Transferring Calls
When currently in a call and you want to transfer the call to another party, do the following.
- Press the "Transfer" button on the bottom of the display phone
- Enter the desired party's extension number
- Hang up the handset and go on with your life
Automatic hold
Calls are automatically put on hold when switching from one line to another.
Paging
The page feature is a way to make an announcement over the speakers throughout the building, i.e. to call someone up to the front desk. Follow these instructions for paging. Note: some easily accessible phones in the building have paging disabled.
- Lift the handset
- Press the page button. (second row on most display phones)
- Speak your announcement
- Hang up the handset
Buttons
Here is a brief description of what some of the buttons on your phones may do. Some phones may be different. We can program any button on any phone to do almost anything. See a phone admin for programming buttons.
- Line 1-4 - These buttons are to select an external line
- Speaker Button - Use this button for using the external speaker rather than the handset for calls. Note: you will also need to press the mic button in order to activate the external microphone.
- Dir - This is a directory of internal extensions. To utilize this feature, press the Dir softkey, then press the Ext. softkey and use the up and down arrows to find your desired party
NEC InMail (Voice Mail)
To access an InMail box setup to a display phone, first press the VMsg softkey, then enter your security code. If you are on a display phone that does not have a voicemail box setup to it but have access to a box. Press the VMsg softkey, enter the box # and then enter the security code.
Accessing InMail From Outside Free Geek
- Dial our main line (503)232-9350. The automated attendant will answer.
- Press # and you extension number
- You will be asked for your security code. Enter it and press # again.
- Listen to the voice instructions
Problems & Solutions
More information will soon be added. In the meantime, if you have any questions please see a phone admin. Please report any issues you experience.